Insurance claim

It’s absolutely fine for the police to charge and then for the insurance companies to pay isn’t it?

It’s the police making insurance companies pay for a service to them, they are passing it on to you, some do some don’t. You don’t get ‘owt for ‘nowt these days. Happens all over, cash strapped agencies getting what they can.

The other thing that’s cheeky is that your insurance company want this information so they can make her insurance pay for the wall.

I would question why you have to pay anything tbh.
All they will do is photocopy the original records.
Good luck.

This is exactly the sort of scenario where I’d dig my heels in. You’ve paid your premiums and this demand seems a nonsense. I’d email them and ask where in the policy it says you have to pay for this. If they can’t point it out to you, just say you’re starting the complaints process ( that should be on their website)