Maggiemaybe
Ailidh
Hm. I wrote to them nearly a month ago asking very politely for clarification on my amount which is £1,000+ a year less than the full amount. Always single, always worked, got more than enough years in.
Still waiting to hear back ?
I had a query in 2020 regarding years I worked abroad. No doubt I’m old-fashioned, but I prefer to have things in writing. From July to November I sent several messages to the Pensions Service via their website and email, then two letters. The only response was one random email in September asking for further details, and that wasn’t followed up. When I rang instead, I got good advice and knew how to proceed (though it’s still far from sorted). The person I spoke to could see all my correspondence duly logged on the system, and couldn’t explain why nobody had answered any of it.
In my experience, once you actually get through to the Pension Service (and I once nodded off while I was waiting) they’re very knowledgeable and helpful.
Thank you. I will try phoning.
I too prefer things in writing, having had experience of various organizations where one person promises something "absolutely" on the phone, and a follow up call to a second person has resulted in absolute denial.
Going to wait until after June 5th, which is when my first full month is due to arrive, and then ring, seeing writing has produced no response. I am definitely due to receive my pension monthly, not four-weekly.
Even if "it is what it is", which will be a kick in the teeth after the six year delay, the full contributions paid, and the decision to make provision through a pension scheme, I'd still rather know than wonder.