Since I completed my pension claim a couple of months ago, I heard nothing from them. I rang them about 4 weeks ago to check everything was ok, they checked for me and said yes and I’d get a letter with all the info soon. Nothing happened so I contacted them again a week before it was due, still all on track apparently, but to call again if I didn’t receive the letter from them prior to the payment date. My first pension payment was due yesterday, but had heard nothing from the pensions dept since, so I called again the day before. This time they said everything was in order, but it seemed it had not been progressed, they would email the relevant dept and tag it urgent, that meant I would here from them within 5 working days!! However I wouldn’t get my pension paid this week. I’m really unhappy as I’d had a feeling there was a problem a month ago, has anyone else had this happen, and if so was it sorted quite quickly?
