Nationwide Bank/Building Society advertising campaign about how they are keeping all their branches open BUT

Monica we can pay cheques and cash in at our village post office, I don’t know if this is of any help to you where you are?
We occasionally receive a cheque for the business and it’s a pain having to go to town to bank it.

Lost my post!

This has happened to me twice now - many years ago I opened an account in a branch nearby and they then told me they were closing the next week.
The nearest branch was a 25 minute drive away - so I went there once only to be told it was closing a fortnight later.

The nearest branch is now 40 minutes away. I daren't go in there just in case.

The telephone staff are very helpful.

We now have no banks in our nearby market town. ATMs in two food shops, one of which houses a PO. Outside shop opening hours, tough luck. On the rare occasions that we receive a cheque we pay it in at the PO.

Classic example, as with most banks, they don’t actually care about their customers..

I suspect they will soon say that insufficient people are using the branch (because they are deliberately closing on the days that most people would call in), so they have no alternative but to close. It looks like a deliberate ploy and customers should protest to them. I pity people who can’t manage internet banking or who need to see ‘a person’ at the bank rather than relying on a phone call (assuming they can hear sufficiently well to use the phone). And what are the market traders supposed to do with the cash they will accumulate during a day’s trading!

Every time I do a transaction at my local bank (RBS) I receive email telling me I could have done it online. I try for footfall but they will eventually close on those grounds. Down from four to one serving position. Ad hoc notices appear on the door when branch closes unexpectedly and usually mention staff shortages as reason. I've not a moment's doubt they're preparing us for complete closure. Just another greedy bank.

Totally agree with you, and I am a Nationwide customer. But, like Notagran, I use our village Post Office.

Can the cheques not be paid in by scanning them on your computer?

Our nationwide closed now we have to travel eight miles to a dump of an area to sort issues out. Maybe they are closing branches in decent areas to save on rent who knows.
The parking is impossible so it's inconvenient in every respect I am no good walking too far.

We had three banks and two other building societies in a village a mile away. None of them exist now the cash machine and post office closed too. They are now yet more hairdressers Botox clinic nail bar tattoo and vape shops like we really need them but we don't need banks.

You can pay cheques in using your banking app.

I was ridiculously excited when I first did this

I think it's literally years since anyone sent me a cheque. Pretty much everything is paid direct into my account. Can't remember when I last went into my Nationwide branch.

Our banks are phasing/have phased out cheques and most of us now no longer use them. No one at our Probus Club uses them anymore. Way of the future ? Not much cash around,either, because everything is on cards.

I think people have lost the point of my intentions with this thread. I am not the least bothered about paying cheques in. There are lots of ways I can do it. It is just that is what I happened to be doing that drew my attention to what Nationwide are doing that I think is deeply misleading.

Nationwide are running this big campaign saying how wonderful they are compared with other banks, they are not cutting branches etc etc. What they are not telling you is that while every branch is still there on the High Street, for 2 or 3 days a week, the branch isn't open, which is just the same as if it were not there at all.

For urban dwellers that may not be a problem, they are out and about every day and if they need to do some banking, if they cannot use one branch, there is another one, not too far.

For those of us in more rural areas, where every trip to a town centre, large or smal, is a round trip of 10 miles or more, we tend to plan our visits and the day we go into a given town may depend on a whole slew of different factors, like, in my case, going into a town on market day because the fruit and veg from the market stall can be half the price of what I pay in a supermarket and is often more varied and better quality.

Since my local Nationwide is on the Market Place opposite this market stall, then, if I have banking to do, that is when I do it.
Except, that I cannot do that anymore, because the day I go into town is one of the days the Nationwide is not open.
So as far as I am concerned the Nationwide branch might as well not be there at all and all those self-congratulary adverts the Nationwide keep pumping out are really misleading.

Since the day I go into that town is governed by the days the market stall is there, I cannot randomly change it to a more suitable day. So if I have any banking to do, I need to make a special journey to my market town or other local town, but that means special journeys, with all the travel and time costs, plus the environemental costs of extra driving - and has, of course, be tailored to the days when branches are open.

I just thing the Nationwide advertising campaign is deeply duplicitous.

Sorry repetitive post, I didn't realise I had not deleted some text i meant to delete.

It's the same logic applied by the bus company here which would not put on buses to get people to work in the nearest city at the most convenient time for passengers because there was too much traffic on the roads at those particular times.
Now, if they put on more buses would there be quite so much traffic?

Unfortunately you cannot pay in a cheque on the Nationwide app!

They've just paid me £100.

Very nice surprise 😊

Millie22

They've just paid me £100.

Very nice surprise 😊

Ooh, why?

Are we all going to get £100?

I haven’t seen the advertisement you mentioned, however it does seem to be misleading from what you say . As the app is lacking too perhaps their customers will vote with their feet and move.

My local branch of my bank no longer has any tills, just lots of machines with staff members with laptops to help with enquiries etc.
I can’t remember the last time I used a bricks and mortar bank for personal banking although I do have to for large international business transfers and it works well. In fact it is better because it’s more private sitting at a desk without a queue behind listening.

Notagran They have been having double page spreads in national newspapers, both daily and Sunday. It is very difficult to move to other banks because they have shut all their branches.

I have already commented on how busy the local branches of the Nationwide are. I made it to a local branch yesterday. 4 people in the queue for the counter, 3 for the automatic machine, and that was quite quiet compared with previous visits.

Yes, I have just received my £100,

As Bob Dylan sang a staggering 60 years ago - The Times They Are A-Changin.

It would be interesting to contact Nationwide with your observations as a customer Monica and to hear what they have to say.

Millie22

They've just paid me £100.

Very nice surprise 😊

Me, too!

If you have a current a/c and a savings a/c with them, you are eligible, Callistemon21.

Details here:-

www.nationwide.co.uk/about-us/fairer-share/

I got that too , and money in my account for using my card for the fortnightly grocery shop
Which reminds me I owe my Daughter! She used my card for her shopping , repaid me but I owe her the cash back , if I can calculate what it was !