I have experience of this.and it is absolutely despicable y son had a stroke in September 2022
He last his normal speech,and has other health problems,not least of finding out after his stroke that he had 2 undiagnosed fractures in his back,due to Dr refusing to send him for an X-ray,saying it was muscular
.3 weeks before Christmas he was contacted on his journal,to. send 4 months of bank statements in to them by pdf.
He couldn't do this,and I had no idea how to.he was given 2 weeks to do this
Also had to send some ID by laying passport or driving licence flat on a table,then next to his face.After his he thought hat was it,but no,more to dos came
We found someone who did the Pdfs,
He. Can't speak properly has weakness in his legs,lost so much weight because he couldn't eat or sleep
He was feeling suicidal.
He rang me more than once in the nigh saying he couldn't cope
It was always with the threat of losing his UC
.At last he bought his was finished,but when he tried to log into his bank ,( he had saved password and pin ) he couldn't,we rang the bank and were told his account was under investigation,
We couldn't understand this after everything was cleared
I rang again and told ,no it wasn't now,but he had been logged out
I have spoken to my MP. and also to Mel Stride ,minister for DWP and pensions
Just got an acknowledgement that's all.
One poor lady had her disability stopped and mobility scooter taken off her
They are obviously able to get into bank accounts
My son was almost suicidal.
I pity lots of older people who can't do the pdf thing or have no internet
.
The latest thing they are owing to do is try to access eBay accounts and similar to see if anyone is selling
I don't tnk this should be legal
It was supposed o catching fraudsters,not targeting I'll and disabled,especially when there are medical records etc
Just 5 months after his stroke he was interview on a capability for work assessment
Absolutely disgusting.he hasn't left his flat since his stroke.except for hospital appointments which my daughter took him to
When he went for a check up after his stroke,his Dr didn't even know he had had as stroke
Obviously didn't look at his notes
Also he has had no aftercare whatsoever