We have a joint Lloyds Bank account but only I have it online.

Lovetopaint037

Yes I agree Oopsadaisy. We never use debit cards normally and like you credit cards. However, the payment requirements from the tax people required a debit card. Can’t understand why we didn’t receive a phone call on our landline.

We use Bank Transfer for the Tax man, the account details are on the Tax statement.

25Avalon yes you are right. I will have to do that.

Yes I agree Oopsadaisy. We never use debit cards normally and like you credit cards. However, the payment requirements from the tax people required a debit card. Can’t understand why we didn’t receive a phone call on our landline.

Could I suggest you ring the bank? Yes, I know it takes ages to get through and actually speak to someone, but they would be able to explain and hopefully sort this for you.

MrOops isn’t signed up for internet banking but has used his Debit Card online, only once (we were waiting for new Credit Cards) because it’s much safer to use your Credit Card for anything online.

Please be careful if you are using a Debit Card for any transactions, online or in shops. If anyone gets hold of those details they can empty your Bank Account.

We have two separate joint accounts with different banks which we manage separately for specific payments and purchases and 'my' account sends him a bank statement as well as me and the cheque books arrive with only his name on the front. However, 'DH's does not send me anything... I don't do online banking at all because of all the scamming. This thread should make me tackle these anomalies pronto as our arrangements were set up for similar reasons to OP's.....

Thank you SilverBrook. I didn’t log on in the app. We wanted to pay a tax bill so just went through the suggested www. Gov pathway. Thought he would be able to just use his debit card in normal way without being signed up for internet banking.

To have a joint account with Lloyds you would both need to be able to log on to Internet Banking or the Mobile Banking app. That’s what the Lloyds website says.

I’m wondering how you logged on when you first tried to make the transaction. Did you log in as yourself? In which case using his card could have flagged a problem. if it’s a joint account you should have a record somewhere of how he should log in. If you’ve lost that then you need to reset. See if this helps:

www.lloydsbank.com/help-guidance/everyday-banking/getting-online/reset.html