Buying insurance on line

No, they should send you a copy of your policy and you can check whether it has been paid by looking at your credit card, assuming that you operate your credit cards online.

Allsorts if you gave your email address you should have confirmation of the purchase of insurance and pdfs showing details of what is insured. If the insurer has a phone number would ring them tomorrow with your policy number to put your mind at rest. Also check your junk mail to see if confirmation has gone there with all other details.
Hope this helps x

Thanks to both of you for replying, I will be ringing them when they open at 9 am. I hope it's sorted quickly as very wary of buying anything on line in case I inadvertently press wrong key.

Hope you get this sorted Allsorts. I thought I’d bought something on line but it seems I’d pressed pay in my internet banking, saw it on screen so exited. I failed to wait for the confirmation on screen. My tech skills are poor

Babs03 has already given the advice I would have posted. I recently did our holiday insurance online and have all that documentation.
Good luck with your phone call this morning. I hope you get it sorted out.

Lots of Insurance companies don't send policies in the post anymore they are often online in a Document folder when you log in. You can then print them off yourself.

That goes for almost all insurances not just Travel. My household and car insurance policies are both the same.

I only yesterday bought holiday insurance. Received acknowledgent with policy details and all tge relevant information. One of the pages was actually an insurance certificate incase I need to prove I have insurance. Payment showed up within minutes on credit card. Cost was shown on the documents. If no money has come off your account you perhaps didn't finalise the whole transaction, its easily done. Contact the company.

It may be an attachment to the confirmatiom e- mail, check right down to.the end of the page. If it's there you.should be.able to click on it to view it. Good luck

You may be able to find your policy on the insurer's site?

We buy all our different insurances online.

You shoul be sent a copy of the policy. My recommendation for travel insurance, is to photocopy the policy and take that with you on hols, in case you need to contact them for help or claim while abroad. Leave the original safe at home. I also take a photocopy of our (open) passportsand leave one copy at home, take one copy with you. If a passport is lost or stolen while away from home, you've got all its details on hand.
itto travel details, flight booings s etc.