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Legal, pensions and money

Small Claims Court

(10 Posts)
Cabowich Tue 12-Aug-25 11:41:22

Has anybody ever gone through the small claims court and, if so, what was the process like? Was it stressful, easy, successful, worth it, etc?

We've had a new bathroom which looked absolutely gorgeous when completed but things have started to go wrong. First, the wall-mounted mirror cabinet started to come away from the wall due to a botch job of fixing it to the wall. The bathroom fitter came back to take the cabinet off the wall, but has not been back since to fix the problem behind the cabinet. The plug in the sink has jammed - can't move it at all, so we're left with a sinkful of water and an unusable sink. There are lots of other niggles too - the finish is pretty dreadful in places.

The fitter won't answer our phone calls - he responds to emails every now and again with excuses as to why he can't come round (plasterer's on holiday, the right brackets haven't turned up) but then.... nothing.

I thought of getting someone else in to fix everything and then taking the original fitter to the small claims court. Would this be the best solution, do you think? Or do people like this just get away with it?

Please, I don't want lectures about what I should have done in the first place. The bl** man was recommended, and he did seem a nice bloke up until recently.

Lathyrus3 Tue 12-Aug-25 12:32:05

I have initiated an action in the small claims court. It was in regard to a holiday.

It does cost something so best to be confident of your claim. The form was easy to fill in to get started.

The holiday company, The Adventure Company, did contest it and tried to flummox me with a weighty document using legal terms like “in torque” and other stuff. And threats of costs.

I continued and they folded at the last minute and then aid the full claim plus both our costs.

So I never got to the final bit.

Take plenty of photographic evidence. Get someone you trust but who is critical to read your claim and perhaps make suggestions for improvement. If you get someone in ask them to detail the work that needs to be done, not just an estimate.

Personally I felt it was worth it. Not just financially. The Adventure Company were dishonest and treated me with contempt.

I don’t know if they are still in business.

Cabowich Tue 12-Aug-25 13:40:22

Thank you, Lathyrus3. That's made me feel more hopeful.

FindingNemo15 Tue 12-Aug-25 13:55:27

We took a double glazing company to small claims court. They never turned up to the hearing. We won, but never got our money.

butterandjam Tue 12-Aug-25 14:03:47

"The plug in the sink has jammed - can't move it at all, so we're left with a sinkful of water and an unusable sink. "

I solved that one for a friend just last week.

The water pressure is holding the plug tight. Empty the sink completely and wipe dry. Now use a knife , slide down the side of the plug and pry up. HTH

Lathyrus3 Tue 12-Aug-25 14:19:30

butterandjam

"The plug in the sink has jammed - can't move it at all, so we're left with a sinkful of water and an unusable sink. "

I solved that one for a friend just last week.

The water pressure is holding the plug tight. Empty the sink completely and wipe dry. Now use a knife , slide down the side of the plug and pry up. HTH

Not necessarily water pressure. It’s f it’s one of those plugs that pivots on itself to close and open it can be jammed by a tiny particle wedged between the plug and the rim.

I did this to mine by using an exfoliating face wash with tiny particles of apricot stone as the exfoliant. Quite unmovable, non-dissolving 😱

My guess is he’s used the sink to wash after grouting.

Retread Tue 12-Aug-25 14:36:46

We took a letting agent (we had appointed them to collect rent on our behalf and they omitted to pay us one month - we fired them) to the small claims court, the process was straightforward, all done online, and they caved before the final date and paid us.

Cabowich Tue 12-Aug-25 15:06:03

Thanks for the tips re the plug removal. We tried the knife down the side but the fit was too tight to get the knife down.

Somehow my husband managed to turn it a little with a piece of brown packing tape and from there, I could turn it myself until the top bit of plug came off, then I unpicked the rest of the mechanism out. ~We still have an unusable sink because we daren't put the plug back in in case it jams again. We still can't make out how or why it jammed up in the first place.

Primrose53 Tue 12-Aug-25 15:14:03

Send a letter to your fitter (Signed For) and say since he has not sorted your problems out and does not reply to you, you have no option but to go to the Small Claims Court.

Print off the form online and include that so he knows you mean business. Tell him if he does not respond by xxxxx then you will start proceedings.

This has worked for us a few times.👍

Cabowich Tue 12-Aug-25 19:11:15

Thank you all for your suggestions.