I would never touch RAC with a bargepole. after experiencing their callous disregard for client.
Driving on a lonely unlit single track road, 4pm December, cold just getting dark, we found an elderly lady, car broken down on a bend and her phone battery died. No lights or heater. Very cold scared and distressed. So, we pushed the car to a safer spot; put lady in our car with heater on, I rang her RAC rescue on my phone and gave them her ID, stressing the location, dark, and how distressed she was. First call, the responder says "Yes, she has cover; can't talk to a third party , she needs to ring us herself" and cuts the line. I rang again, different person. He searches all over again and has to speak to supervisor. Long pause. Comes back to say, supervisor has confirmed what I already told him, she is an RAC client with rescue cover. But they have no vehicles available until 10 pm. ( only 6 miles from major city!) I explain that no way can weepy old lady be left alone in her unheated car in the dark for 6 hours. He says "It's not dark for ages yet". "Oh yes it is. " "Madam, I'm looking out of the window and it's daytime"
"We're in the Highlands. Scotland. It's dark"
"If it's dark the streetlights must be on".
"There are no streetlights".
"She could wait at nearby house"
"There are none for miles".
"I can ask our rescue truck to call you on this number when he's on his way."
" This is not her phone. I'm a passing stranger, I won't be here then. 10 pm is too late , you have to do better"
"Well, how about tomorrow?"
I gave up on the useless uncaring RAC. We left her car and drove her home.