I, too, was with the royal Bank of Scotland, but when Santander took over, I chose to move to the Nationwide, which is a bank, and a building society. What is more it is still owned by its members and was not floated off on the stockmarket, like most other building societies.
Last year they paid me £200 dividend because, at the time, as well as a current account I also had a mortgage with them.
They run their call centres through their branches, so the branch will probably be closed a couple of days a week, but they are determined to stay on the high street where others are closing down. I am a very happy Nationwide customer and would recommend them.
Thus speaks a satisfied cutomer of over a decade