Oh, that feels so much better!
I discovered today that a bill I had paid from a Halifax account, now Lloyds, had been returned as the bank declared that the account was fraudulent/corrupted
So I tried to get hold of the bank to find out what was happening.
I rang them up and put all my details in, the website didn't recognise them, so I rang the help line and got a stupid AI system that kept asking me for information, which I gave, and which they then said they did not recognise. Like the account number, entered from the card they sent me only a month ago. Then they decided that did nor recognise my date of birth. All information that had been recognised when I used the account last week.
I decided to try and talk to a real person, but either they do not have any or you can only access then if you have your account number and know your date of birth!!! So we went through the procedure again. At one point they recognised my mobile phone number, but needed my account number, but again did not recognise it when I entered it.
I clearly need to talk to a person to sort this out, but my nearest Lloyds bank is nearly 20 miles away!!!! Meanwhile the account is frozen and I cannot access it
Thankfully it is a joint account, so as soon as I have DH's death registered, I will transfer the account to the Nationwide, where my other accounts are and where there is a local branch.
