Despite my earlier post about the store layout, we visited a different branch of Mothercare several miles away to investigate pushchairs and the assistant there could not have been more helpful or knowledgeable. The service was excellent and she demonstrated several buggies and 'travel systems' for us, asking all the relevant questions about what sort of use it would have. This sounds a bit obvious, but our DD doesn't drive so she will be doing a lot of walking with the buggy and needed it to be robust; it won't be just in and out of the car for short trips around town or the supermarket. She finally settled on an excellent buggy and matching car seat, which was ordered and delivered within a week. She is more than happy, both with the product and the service.