Thanks for that Galen. I think the guidance on the attendance of a PO must be applied more rigorously now, probably to save money. Strictly speaking a PO was only required in certain circumstances, one of which was to do with an element of judgement involved. In my day, it was thought there was almost always an element of judgement involved.
The 'additional information' aspect is a direct result of the introduction of the long claim form donkey's years ago.
Last weekend, in Rutland, the first statue in Britain of the late Elizabeth II was unveiled.