I suppose if you are expecting caviar and blinis the food must appear rather poor, but as a contributor to my local food bank all my contributions come from Waitrose, where I do my weekly shop and include the items we are specifically asked for, tinned meat (in my case Fray Bentos steak pies, which my family LOVE so I give as I eat), tinned vegetables, tea and coffee and, usually, household goods like nappies and kitchen towel.
daphnedill your description of the clients where you volunteered exactly matches what this research describes as typical clients.
norose, I find your story interesting. As you clearly have first hand experience, can you describe what sort of food and in what quantities this couple are getting and how often they go to the Food Bank? The invariable rule, I understood, was three days food and only three or four times a year. Presumably you are aware, roughly, what sort of income they have and what medical conditions they have to know whether their receipt of the food and transport to collect it is justified or not.