B.T. shaking up their customer service.

My experience with BT over the years has not been good so, for me, it has a lot to improve.

Yes recently I've spoken to very helpful people in call centre apparently in Northern Ireland.
When setting up new BT account when we moved house a few years ago I had telephone contact from a very nice man in Hyderabad. He was pleasant and efficient. No complaints from me.

If it does provide jobs, I trust BT will pay its employees more than it pays those in India.

BTW I agree with annsixty. I have a phone/internet/mobile package with BT and have had reason to contact them a couple of times. I've always been put through to somebody with an English accent - and have always had excellent service. I don't know who was actually employing them.

I don't think they have used India recently I may be wrong.
They farm their call centres out to large companies in this country and some of these companies are terrible employers.

I suppose it might provide extra employment for those whose jobs are under threat post-Brexit.

Why does Brexit have anything to do with Indian call centres?