Hugely important issue.
I'm a landlord and my children have been renters at one time or another. There are definitely two sides to the equation.
I've skimmed the thread, I'll go back and read it thoroughly but I believe someone stated that some landlords can earn 15% on their rental income, I'd like to know where
absolutely nothing like that!, well certainly not where my flat is in Surrey, more like between 5 and 7%, after the necessary fees for safety checks, agent's management fee 11%, flat maintenance charge, any workman's call out charges to fix a problem in the property (variable), accountant's fee have been set off against the rental income, I never take the view all of it is mine to keep. If my managing agents inform me the tenants need a plumber or electrician, then I ask that they instruct someone from their panel asap. I hope I'm a good landlord. If I have good tenants, which I have at the moment I never automatically put the rent up for the duration they are renting, as the agents suggest when the rent review kicks in after a year. I'm happy to keep it as it is until they give notice, I have Spanish siblings in there at the moment, young people often don't stay more than a few years as their situations are prone to change.
I know when one of my son's rented a flat with his then partner and young baby, they had a landlady who flatly refused at one time to fix the washing machine because a few months before that she had a call out charge for something else. Eventually she did, but not before we were going backwards and forwards with their washing to ours, they were about 5 miles away, for a while. The washing machine was on its last legs but she was totally resentful of having to stump up anything out of the rental income. When they gave notice, we went over to help them give it a thorough clean, she hadn't had it cleaned professionally, but she still got that charge knocked off out of our deposit. Oh and she said "your son and his girlfriend have left their passports behind shall I post them back to you and knock the cost off out of the deposit?" as we had provided that, so I said yes. Thinking a small parcel would arrive, instead a huge package, made up of the passports, some coat hangers, crisp packets and other rubbish. They had put a few items on a shelf in wardrobe final things to be disposed of before they finally handed back the keys, but inadvertently these got overlooked. Of course the cost of this parcel of unnecessary rubbish, sent registered I think because of the passports, was far greater than it needed to be, her final vindictive flurry, they didn't renew their lease because she wouldn't fix anything that needed to be repaired.
That pales into insignificance in comparison to my other son, whilst at university in a student house the landlord without any consultation or permission had workman complete with bulldozers turn up unannounced one Monday morning to extend the back of the house, so he could pack more students in. He knew he was taking advantage of a bunch of naive kids. When he wouldn't back off we, the parents, had to get a solicitor's letter off to him pointing out he was in breach of the lease and threatening him with a Court Order if the workman didn't down tools and remove the machinery right away.
So yes there are some horrible landlords, although having seen how some tenants trash properties, I can only imagine how devastating that must be, it would be curtains for me as a landlord if that happened,