Also jumping in a little late. I’ve worked for the civil service, the private sector, local government, and the third sector. I’ve also worked from home or hybrid for well over 30 years, across all bar one of those (local government).
When my department had to move very quickly to all home working, I was one of those involved in supporting the change, and measuring the impact. Overall, once early issues with technology were resolved, the experience was positive, for both staff and the department, with productivity increasing (we had smashed our annual KPIs within a quarter,) and remaining high. Alongside staff working better than ever, our annual ‘satisfaction surveys’ show that most staff are happier and feel more valued than when they were in the office full time. Those who don’t tend, unsurprisingly, to be younger and without space at home to work. However, even amongst this cohort, more locally based working in, for example, a shared workspace with limited time/days in a central office is the preferred option. Our retention rates bear out the increased level of satisfaction, too.
I also want to pick up the service delivery point: many of the problems (which I think are being greatly exaggerated by some media) were - are - caused by COVID itself. If people are off sick, they aren’t delivering, obviously. Still let’s all rush back to the office and make sure we exacerbate that problem.