Strictly speaking I am not disabled, but at 78 years old and having a old neck injury sustained during my nursing career, I do have problems manoeuvring suitcases on and off trains. I always ask for assistance but explain that it is only the luggage that I need help with. Staff are always very helpful and understanding. I usually find myself on a buggy, nevertheless. I must admit that is particularly useful at Marylebone where my train arrives and departs from what seems miles from the exit.
I don’t bother on planes because once my luggage is checked, I don’t see it again until we reach the destination.
My daughter, who suffers from fibromyalgia, has been travelling to LA from London to visit her son. On advice she asked for assistance and said it was a real godsend.