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Disabled passengers and too much make-up blamed for airport delays and cancellations!

(81 Posts)
GagaJo Thu 28-Jul-22 11:37:54

Evening Standard article highlights that John Holland-Kaye, Heathrow CEO has partially blamed 'travellers pretending to be disabled' for delays at Heathrow.

Passengers taking too many liquids on holiday, airlines not hiring enough staff and travellers pretending to be disabled are to blamed for the chaos plaguing Heathrow, the airport’s chief executive claimed on Tuesday.

Would that be wheelchair using British journalist Frank Gardner, stuck on a plane at Heathrow for the fifth time? Suzanne Croft, who has rare and progressive muscular dystrophy, who had to be carried off a plane at Heathrow by her husband? 20 wheelchair passengers left waiting in a non-air conditioned part of terminal 3? Or Gerardo Silano, who died after waiting to be taken off a plane (admittedly at Gatwick, rather than Heathrow) and trying to disembark himself.

uk.yahoo.com/news/heathrow-boss-blames-passengers-too-084906292.html

Gabrielle56 Sun 31-Jul-22 13:06:09

My mate who is a charioteer says "tip them out if the chair and see what happens?" Joking if course, but she says there's lots of indicators of true disability.ive been briefed and simple observations can reveal cheaters all right!

anna7 Sun 31-Jul-22 12:38:48

I ask for a wheelchair for my husband because , although he can walk long distances and climb stairs perfectly well, he cannot stand for any length of time without it causing him great pain, he goes white and starts shaking. He can't stand in any queues, for instance waiting in the supermarket queue . He is waiting for a knee replacement. He is not disabled but he certainly couldn't get through the airport without a wheelchair. I do worry about what people might think when they see him moving about with no problems. I don't think we are doing anything wrong in requesting assistance for him though. We couldn't fly otherwise

Nannina Sun 31-Jul-22 12:07:42

GagaJo

Do any of us know anyone who is able bodied, pretending to be disabled? Of course not .

A news programme I saw last week showed a tic tic video of a young man in a wheelchair pass through check in ahead of the queue. Once safely through he got out of the wheelchair and advocated this method to avoid queuing in many situations. So yes there are such people

semperfidelis Sun 31-Jul-22 12:07:29

Well said GagaJo!

Twig14 Sun 31-Jul-22 12:05:46

I returned a week ago after two flights on Air France. On arrival I waited at the baggage collection along with a full plane of people. We were told by just one member of staff that no
Luggage had been put on the plane due to a problem with the aircraft! It was sheer chaos. Everyone late at night adjed to queue to complete personal info on just one computer. It was taking people over 15 mins to complete their info so can imagine how long it would have taken. I was advised to go home n complete the form online. On trying to do so it stated missing luggage forms must first be completed at the airport. Over a week and no sign of my luggage. I contacted Air France customer service and was told they are holding over 40,000 cases to be delivered at Charles d Gaulle airport. It’s a worldwide issue and staff are not being paid enough so there’s a shortage. I had to fly out at short notice at great expense due to a problem over there or else no way would I have flown. Yes I agree about people holding up the queues in security due to liquids in hand luggage. It’s utter chaos at the moment meantime I’m desperate to get my luggage back.

Nannipocci1 Sun 31-Jul-22 12:03:41

Seen the pretenders at Heathrow many times to jump queues and then getting off plane and running across tarmac at Gibraltar! As a genuine disabled person I am fuming !

leeds22 Sun 31-Jul-22 12:02:34

On a flight back from Malta, about 20 disabled passengers were called forward for assisted boarding. They were seated at the front of the plane. On landing, disabled people were instructed to stay in their seats and await assistance but when we got to the front of the plane they'd all gone. The cabin staff told us 'we call this the Lourdes flight'. So selfish for the truly disabled.

Nannipocci1 Sun 31-Jul-22 11:59:24

As a genuine disabled traveller it is absolutely definitely true ! Too many pretenders ! Proof should be shown. Maybe a blue badge at least

Joy241 Sun 31-Jul-22 11:59:15

Strictly speaking I am not disabled, but at 78 years old and having a old neck injury sustained during my nursing career, I do have problems manoeuvring suitcases on and off trains. I always ask for assistance but explain that it is only the luggage that I need help with. Staff are always very helpful and understanding. I usually find myself on a buggy, nevertheless. I must admit that is particularly useful at Marylebone where my train arrives and departs from what seems miles from the exit.

I don’t bother on planes because once my luggage is checked, I don’t see it again until we reach the destination.

My daughter, who suffers from fibromyalgia, has been travelling to LA from London to visit her son. On advice she asked for assistance and said it was a real godsend.

Nannashirlz Sun 31-Jul-22 11:57:40

As a disabled person we have either problems as it is without idiots taking over our spaces it’s like other day I was watching GBnews and lady was saying if trans ppl felt uncomfortable going into ladies loo just nip into disabled ones no you don’t nip into our loos what if a disabled person is waiting so I sent them a email didn’t get a reply

Quizzer Sun 31-Jul-22 11:57:36

Gagajo. Yes a friend of my son always says his Mum is disabled. They get buggy transport through the airport, priority boarding etc. She climbs the steps to the plane with assistance from he family.
You should see her playing tennis, skiing and running!!!

Allsorts Sun 31-Jul-22 11:51:35

Those people that are pretending to be disabled are depriving the people that genuinely need help. They can’t be refused and know it, they should be dealt with. Pictures of those that had wheel chair assistance and running up the plane steps as shown on tv. They wee laughing and thought it great fun.
I feel sorry for those that have cancelled holidays due to no flights available, overbooking etc. it has stopped me having a holiday for years now, I couldn't face the sitting about and if there were no chairs it would be impossible for me. Who knows if I will go again..

quitestillvoice Sun 31-Jul-22 11:50:46

I have been disabled for decades. In my experience 'disabled facilities' are very attractive to a certain type of abled bodied person be they lifts, loos, parking spaces, seats on public transport etc making it extremely awkward for the genuinely disabled. If you dare to complain you are usually met with a 'death stare' or roundly abused. I sometimes muse that if these facilities were intended for other more aggressive and assertive minority groups folk would not dare.
Care of the disabled at airports is very variable Heathrow brings a great deal of anxiety but Chicago is dreamy, for example. We disabled have much to contribute to society and should not suffer from the thoughtless of others either individually or in official capacities. I have learnt to be polite but firm and determined. I am pleased to see the younger generation being more vocal. Sorry for the rant. If you have a need then please ask. Love xxx

henetha Sun 31-Jul-22 11:47:17

Yes. This is a dilemma for me as I don't want to abuse the system. But after dealing with all the stuff at airports I always end up boarding the plane in great pain. I'm not disabled but do have great trouble walking all the way to the boarding gate.
So what to do?

Annewilko Sun 31-Jul-22 11:45:54

GagaJo

Do any of us know anyone who is able bodied, pretending to be disabled? Of course not .

No I do not know of anyone, although I have experienced the "companions" of the disabled passenger using the lift etc. This can cause problems, as it creates a queue.

SparklyGrandma Sun 31-Jul-22 11:43:47

Sometimes people are bad and use the rest of us but Eg I have a ruptured spinal disc and muscle wastage. I could walk the short distance from taxi to booking in but not be able to walk the long corridors to the gate of a flight.
You can’t tell by looking at me.

Fleurpepper Sun 31-Jul-22 11:42:22

Aveline

We once saw a group of four pension age people literally running to get ahead of us in an airport queue only to see them being smugly wheeled out to the plane later. The sort of people that set back the cause of genuinely disabled people. DH being DH accosted them and they just shrugged and grinned.

Sadly, we have witnessed the same. And also had acquaintances boasting that this is how they avoid queues and get the best places.

'Older' people with some minor degree of discomfort, but perfectly able to cope.

Plunger Sun 31-Jul-22 11:39:13

GagaJo

Do any of us know anyone who is able bodied, pretending to be disabled? Of course not .

I do! They have no shame and are disabled as and when it suits. They do have some mobility problems, nothing equating to being disabled, so very difficult to call out.

henetha Sun 31-Jul-22 11:37:51

The misuse of the assistance at airports is very annoying for those who genuinely need it. I was thinking of booking a holiday using this, as I genuinely am nearly 85 and have a chronic back condition, but now I am thinking again and might not bother.

4allweknow Sun 31-Jul-22 11:34:24

If there is a way to abuse a system then people will do it. Just like the disabled parking badge, see it abused everywhere.

Grantanow Sun 31-Jul-22 11:29:28

Pretty lame excuse by Heathrow boss. Of course there are idiot queue jumpers, etc., but Heathrow need to hire and train more staff and probably pay them more. Maybe Heathrow needs new management.

annifrance Sun 31-Jul-22 11:23:43

Well i always ask for special assistance at airports. I'm pretty good after hip and knee replacements, but do have some problems. I find it very difficult to walk the long distances from check in to the gate on a hard surfaces, plus waiting in long queues whilst standing.

The plus is that I don't have to wait for customs and passport etc. I'd rather not have arthritis and be able to walk it.

Scottiebear Sun 31-Jul-22 11:20:15

I know someone who watched a man and his family get priority through to departures because the man was in a wheelchair. Only to see him shortly afterwards dashing around duty free as if he was competing in the Olympics. I'm sure people feigning disability at airports are rare. But it's a shame because it makes others look at genuine people with suspicion because, as others have said, someone's disability is not always obvious.

nanna8 Fri 29-Jul-22 05:42:00

After the long haul flights of 21+ hours and the way economy crams you in these days I would think a good 50 % would benefit from a wheelchair at the destination. They really don’t look after their passengers these days and they certainly don’t encourage you to stretch and walk around the aircraft like they used to in the good old days. Less leg room , worse food and worse service.

icanhandthemback Thu 28-Jul-22 19:16:07

And if it encourages people to think a bit more carefully about their little bottles and the rules that have been in place since 9/11, and discourages those few who fake disability, etc, etc, then that's all to the good.

I have to disagree regarding the disabled comments. The people who 'fake' disability don't give a damn about other people because they are too selfish. I think comments like this about the disabled give people a reason to scrutinise the disabled which they just don't need and shouldn't have to put up with.
It would help if across society if the people who break the rules were challenged and faced some sort of set back for doing so but that just doesn't happen these days. Staff are scared (probably rightly so) so the rule breakers just get away with it.