In general care workers don’t have unions, it just doesn’t happen. They can ill afford to join them when they’re earning so little. Also the home carers have it even worse. They get minimum wage in general, and that’s only payable when they’re actually on a call. So when clients aren’t in close proximity to each other or there's a gap, eg they only work 20 minutes in one hour then they get paid for that time and nothing for the other 40 minutes. Without the goodwill of these people then the care industry would be in a worse state than it already is. Fact of the matter is that if employers are working within the law then nothing can be done. Retail workers have a raw deal too. I’ve been a member of USDAW, Unison and currently, Unite. None of them are much good. Can you imagine what would happen if workers in care,retail and manufacturing went on strike. It would have terrible consequences. And yet they aren’t paid as much as rail workers, nor do they have the better conditions either. It’s been like that forever, including under Labour governments. It’s a sorry situation.