Quoting WWM2
"To further improve the tax system they intend to focus on digitalisation of the tax system to generate ‘productivity gains’ for businesses through:
Reducing the complexity of the tax system for businesses;
Minimising the amount of data they need to provide to HMRC; and
Improve the accuracy and speed of record-keeping."
HMRC is now run by computer "experts" who know little about businesses, especially SMEs who make up the largest proportion of businesses in the UK.
As some of you know I specialise in tax, mainly for artists, most of whom do not have large incomes. Several of them are still working, past the normal retirement age and have little knowledge of computerised accounting systems. Some of them manage to prepare spreadsheets but some still provide me with hand written books and/or bags of receipts and bank statements.
HMRC want everyone to prepare records linked directly to bank accounts. The cheaper end of the accounts package market are not that code and when business people prepared their own accounts and tax returns they often make errors, sch as include capital equipment as an expense, which it is not.
HMRC try to present the changes as a benefit to the self employed and they also want to interest quarterly payments on account, rather than the existing system.
HMRC use Fujitsu computers and some of that company's staff to maintain the system. We all know what happened to the Post Office.
There have been long delays on the helplines, not only for taxpayers themselves but also on the agent's helplines. When one manages to get through often the staff do not know the answer to the query.
There are long delays in waiting for tax refunds. I have clients that I have told I do not have time to wait for a phone line to be answered. It is not unknown to wait over an hour.
From the various professional fora it is apparent that many think that HMRC is trying to get rid of the advisers like myself. We are not trying to fiddle the system, just trying to help our clients get the best outcome. We have studied for many years in order to do this.
In the dim and distant past I worked for one of the Top 3 firms in the UK. The department specialised in the taxation of the partners and the system was very complicated. This was back when the firm's business records were kept on large computers in special rooms. Our department had a specially made black box for keeping the partners' records. We had a dedicated tax inspector in London to whom we could talk which on occasion was very helpful.
Apologies for the length of this which most of you will probably find boring but I and many of my fellows are angry and frustrated.