I don’t know, Allira. It was hard to hear as well as frustrating.
Essentially, we did all the work of crunching the numbers. All they then had to do was to post the PC claim form (which we had helped then to complete) and/or make a call to an energy supplier.
I’ve changed energy supplier twice in three years from Shell to Ovo to Octopus to get a better deal and it’s been easy every time. Just a phone call.
Partly, I think, it’s a fear of change, married perhaps to a dread of dealing with officialdom and call centres.
Once upon a time you could call into a local government office and speak face to face with someone or call into the gas or electricity board. Centralisation in far away call centres and energy competition hasn’t made life easier for people.
Casdon. Had Reeves not drawn attention to this last July, this would never have turned into the circus it has become, I suspect many younger people had never even heard of it, that pensioner households (under 80) effective get an extra £3.85 a week, just 55p a day, to help with energy costs at a time in their lives when they have retired after maybe 50 years of work, are at home more, are more sedentary and have declining health that may require a bit more heat to keep well.
Costa charge £4.40 for a flat white coffee.
Time for people to get some perspective.