You send off for a stunning bouquet fit for your dear friend. Irrespective of the outcome- that was your loving intention. Nothing else matters now. The morons who let you down should refund you- no doubt about that. However send a small letter to her son to express your sadness and why. Then when life settles after Covid- visit your dear friends grave yourself and bring some pretty personally chosen ones x
Lack of public toilets in towns.
Passports not in the drawer I always keep them in. Turning the place upside down.