I tried the Family History course. For the most part it was easy to navigate between sections via the buttons on the bottom, and it was good to know what was coming up via the left-hand menu. However, I felt that some of the most important information was in the collapsible boxes (mauve headers with plus marks) which could easily be mistaken for titles/dividers and so missed entirely.
One example where it wasn't straightforward to navigate is you were asked to search in the 1911 census, then your next step depended on whether or not you got any results from the search. It wasn't clear if you would get the other set of information afterwards. Your first search may yield results, but a later search for another relative may give no results, so you need to know both approaches.
I didn't like the videos. I found the presenter patronising and apt to make sweeping statements such as 'my promise to you' is that you will find a relative in the 1911 census. So even if my relatives were all from Sweden, I'll definitely find someone in the English census? (Silly example, but don't think it's good idea to give false hope as census searching can be tricksy, and dependent on the amount/quality of information the budding family historian has to start off with.)
The videos actually put me off starting the course as I have limited data on my broadband plan and I thought the whole course was delivered that way. It was only when I got started I found that the information I wanted was mainly delivered in writing, and I gradually found myself ignoring the videos. To avoid the music, apart from anything - felt like I was back at primary school watching those lame educational programs or Tony Hart or something! I'd suggest providing a transcript of the videos so that people with data limits or accessibility requirements can access the content too.
Although I didn't like the videos, I can see how the conversational style would be good for someone that hasn't studied for a long time, or finds lots of text intimidating. Also while I found it a bit irritating to hear so much about the presenter's family, I can see that for some people it would help them start their own search.
I thought the workbook was a great idea, in theory, as a way to accomplish simple tasks to easily build up a store of information ready for further research. Also a great use of technology to provided added value as compared to a standard in-person course. However, I would have liked it to be much more stripped down. Without any user-added data it is already 83 pages long, with lots of photographs of other people's families and information about the presenter's family tree. So not exactly something you would print out to take with you to the National Archives.
I wasn't keen on the question and answer approach as a way of reviewing the units. While this would be the right thing for courses with right or wrong answers (science, maths etc), it didn't seem appropriate for the family history course. Similarly, I found the fill gap exercises patronising and inappropriate for an adult learning course. I would have preferred to see a summary/fact sheet at the end of each unit as a memory aid for continuing research. It is not really a subject area that requires instant recall, more likely you will have lots of files and folders so would be good to have something tangible to add to your records. An example being the acronyms/shorthand used in family trees - a summarized print out that i could keep referring back to would be handy.
Where I think the course really excelled was the little tips and tricks that can take ages to figure out by trial and error. Such as, information can come for nontraditional resources such as gravestones and life insurance policies, don't assume you have the right person even if they are the only one that appears in the search result, and bear in mind that your relatives might have lied to the census enumerators so don't rule search results out even if the information looks 'wrong'!!
It also helped to reassure me about some things I had come across in my own research, for instance I didn't understand why I was finding it so difficult to find a computer program to easily make a comprehensive family tree. Turns out there isn't one yet, for the time being it is better to do it by hand.
For the most part, I think the course succeeded - it struck the right balance between being welcoming and accessible for people who have been long out of formal education, while not being too simplistic for others. It also seemed like it would work for people with no background in the subject without alienating people who have already made a start. Although I disliked the videos I can see how other people would like them, so it is good that there are different ways of delivering the material. I suppose the main concern came with the formula of the format - I'm guessing it's standard to have a unit followed by question & answers or a fill-box exercise, whereas I wish it had been a bit more tailored to the topic of the course.
I hope this is helpful.