Bear in mind that when people start threads where it is clearly a case of someone in genuine difficulty and distress, our responses are usually caring and thoughtful. Even when we feel the OP has contributed to the problem she seeks a solution to.
However, we need to be cautious and if we fear a wind-up, because there have been several, we should say so. The OP can always come back with further information that makes it clear that the post is genuine.
Short of travelling down the line and appearing on the posters door step to check them out, all we can do is be cautious and , yes, sometimes we will get it wrong and are sad and sorry about that. But I do not think that is the case on this thread.