Could she go back to the police station and ask to see a member of the domestic abuse team. They will have one. Alternatively complain to the local police commissioner. There will be a complaint system.
What the police officer/civilian worker said was completely out of court. It is not her job to decides whether something is abuse or not. Her job is to refer it to the Domestic Abuse team.
Times article claim that Waspi women are tone deaf and should read the room

