In January I booked with Sykes holidays for a holiday in south Devon and duly paid the deposit. They sent an email to confirm the details and cost but sneakily included travel insurance that I certainly didn't ask for. The rest of the holiday cost is now due and they will help themselves to it next week from the credit card account that paid the deposit. I rang them to query why they had put travel insurance on and they said I had a 14 day cooling off period from when I got the 1st email(in January). I did not notice the travel insurance cost on the 1st email-probably because I didn't ask for it-it was them who added it on along with the booking fee.
I've got the feeling that I nearly caught out before with them some years ago but that time noticed what they had done.
Why anyone would need travel insurance just to get down to Devon from here is ridiculous.
They certainly deserve to be named and shamed.
I would like to hear of any similar experiences that anyone on this forum has encountered.
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