Worth checking

I'm another person who doesn't believe the bank's explanation.
When you pay for things in a pub you are normally present and have to actually either tap the card or put it into the machine with the PIN, so no possibility of wrong numbers.
Even if it was a party and somebody paid after the event on the phone they would have been asked not just for the long number, but also for the expiry date and the three digit code on the back. All three have to match your account for the payment to be authorised by the credit card machine.

All sounds a bit weird. Definitely stop card and keep an eye on your statement.

-Aveline My bad some banks do automatically update your Amazon card.

The explanation from the card issuer is however very odd.

For information

I didn't use my computer at all. It was all on the phone. The 'screens' I mentioned were the various choices I had to make when trying to get through to a real person. Electronic voices asking questions I couldn't answer until they finally put me though to a real person.
I assure you that Amazon and PayPal were updated when I was issued with a new card. I was surprised myself as I'd expected to have to put the new number in.

Aveline The banking software does not have access to your Amazon or PayPal account.

This would never be permitted for a number of reasons such as GDPR and security.

When your new card is issued you will need to log into your accounts and edit your card details.

I have read your post again and I am really concerned.
“After lots of screens and inputting of information”
You should not have to open a computer to deal with a fraud department of a bank.

Did they take control of your computer?

I think you need to visit your nearest branch ASAP.

The new card will have a different number. The new number will be updated to Amazon and PayPal. I know this happens as I had a new card in the summer and went to put the new number in and it was already there. Only on Amazon and PayPal.

The alcohol must have been paid for with a physical card not an online transaction.
Therefore the card has been cloned.

If the Amazon and PayPal are automatically updated then that means the new issue card has the same number as the cloned card.
Therefore it’s useless.

Your bank does not have accesss to your PayPal and Amazon so they cannot organise this automatically.

I am completely puzzled.

Me too Jane43.

Grannynannywanny

Aveline I’d recommend not having your card stored as default in your Amazon account. I know it’s time consuming to enter your card details every time but it’s not safe to leave your card details saved . That might well be how a scammer has accessed your card.

My details are saved on my Amazon and M and S accounts but each time I use them I have to input the three digit number on the back of the card.

Sorry, another non-believer. I have entered the wrong number a number of times when entering my pin, usually I have transposed two numbers. It has NEVER been accepted.

Anyway who has to enter their credit card number when buying drinks in a pub?

Do your bank have a Call Centre or other office in Glasgow that processes card payments.

The 'wrong number entered' excuse may be the one they are taught to offer customers when the probable cause is an internal one and it is a staff member who is accessing card details and using them illegally.

We went through all the transactions in the past three months. She was looking for a particular pattern but there wasn't one. Just this one odd payment. All sorted now anyway.

Obviously you all know better than the specialist bank fraud dept! I'll stick with their explanation. She also gave me more info as to why she'd come to that conclusion. She's dealing with card fraud in all its forms every day. Not a job I'd want.

Well since there’s a new card being sent out it doesn’t really matter. You’re being reimbursed and getting a new card.
But I don’t believe the bit the person at the bank said, there is no way someone could somehow put a wrong number in. That person is misinformed. Remember these people working for the bank are in call centres. The person who dealt with you was wrong which is worrying. But anyway your new card is coming and your old one is cancelled, so all is well.

Aveline I’d recommend not having your card stored as default in your Amazon account. I know it’s time consuming to enter your card details every time but it’s not safe to leave your card details saved . That might well be how a scammer has accessed your card.

It was my bank I was dealing with!

Agree.

This is just not possible. If paying by card it is just a tap. If the card must be inserted then the PIN number must match the card used.
If buying online then the card number must match the three digit security number.
There is no way a simple typed in number error can happen.
I would check with my bank.
I think you’ve been misinformed Aveline or I have misunderstood the explanation.

That's what I said but the Fraud dept lady must know her stuff. At least my card is cancelled. The new one will automatically update for Amazon and PayPal which is handy. I wasn't planning on using my credit card anyway.

Get the card stopped and get a new one sent out.

Sorry Aveline but I don’t think this is possible.