Housing benefit

Thank you so much.. I'm going to take you advice.. I've sorted out all bank details. Closed and open. I'm dreading the post man... I can't sleep.. I just hope theses people that do this sort of thing get into trouble for it.
Thank you once again..

Citizen's Advice Bureau? You could approach them too, but I agree that Age UK would be good as a start. Good luck, and I hope it all goes well for you.

I would try to involve an outside agency to help you navigate this.

I'm not sure if age UK would help, or perhaps direct you to someone who could.

They will be not personally involved or upset, so will be better able to deal with things.

Good luck and don’t forget your can appoint someone, including a family member, as an appointee or advocate.

My advice is to actually book an appointment with your council, if they allow it, get a family member to come with you, take every scrap of documentation with you and just get it sorted once and for all

write to your MP

I think it's awful what people can do to others
Yes we have family. Must tell them now.
Thank you we're onto that now.

That is dreadful Merhaba Do you have any family member who can help you. If not speak to your local Age UK, they should be able to help and advise you.