86yr old lady scammed out of 43K was on ITV This Morning

Santander in my town are very good at protecting ny money so I think its just a few different branches that are not.

What is the significance of this lady's age that makes this sad scam story special.

Her age is irrelevant. There are plenty of 86 year old women who are completely on the ball and aware of scams and how to avoid them and many young and younger people, male and female who are equally vulnerable.

I’m very surprised if her bank made no queries or issued any warnings. Not long ago we made a substantial ‘bridging’ loan to some very old friends, who we knew would repay the money once they were able to. (And they did.)

Dh was pretty much given the 3rd degree by our bank (Barclays) before they made the transfer.

Having said that, I’ve heard of people making ‘scam’ transfers even after being questioned thoroughly by their bank, and even after being told in pretty uncertain terms that they’re almost certainly being scammed.

In one case it was a woman actually taking out a £10k loan to send to her ‘fake lover’ scammer, after she’d already sent him all her savings!

I think the Ombudsman is wrong. Santander did nothing to assist this lady. I am disgusted with Santander and will be taking my business elsewhere. There are staff in my branch but you try getting one to help. Impossible.! A queue to the door for the one counter, the others staff sitting alone in offices either on phones or busy doing nothing, no customer service.

Poor lady. Thank you for the link. It should make us all think again when the phone rings.

Certainly worth watching. . Thank you for your post. Poor Janet , she explained so well how the scanners operate - so sophisticated!! A timely warning to everyone.