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PM and notifying you.

(14 Posts)
trisher Sun 01-Sep-19 15:09:11

I always used to get messages telling me when I had a PM. Apparently now I don't. Apologies to anyone who has PM'd me and I haven't answered. It wasn't deliberate. I will message you all.
Does anyone know if I could get my notification back?

Marydoll Sun 01-Sep-19 15:28:08

trisher, go to Inbox, then settings and there is a box to tick for notification of messages.
I'm working on a PC, but unsure about other devices.

Charleygirl5 Sun 01-Sep-19 15:29:10

I do not have a problem usually.

trisher Sun 01-Sep-19 15:34:10

Thanks Marydoll - I didn't know that was there! But it's ticked which means I should get them doesn't it?
The plot thickens!!!

GrannyGravy13 Sun 01-Sep-19 15:51:10

trisher there was something about putting GN address in our address book otherwise notifications could/would go to “spam”

Beckett Sun 01-Sep-19 16:33:42

I find it is "hit and miss" sometimes I get notifications, sometimes not.

trisher Sun 01-Sep-19 16:34:06

Thanks GG13 I have just checked my Spam- Nothing there. Oh where Oh where have my notifications gone?

NatashaGransnet (GNHQ) Sun 01-Sep-19 17:49:23

Hi trisher,

We've passed this onto our tech team so we should be able to get your PM notifications working again soon. smile

annodomini Mon 02-Sep-19 12:15:43

A friend didn't receive a notification of my message and I didn't receive a notification of hers. Luckily we looked in our inboxes.
I checked to see if the box was ticked on my inbox and it is.

NatashaGransnet (GNHQ) Wed 04-Sep-19 20:03:14

Hi annodomini,

We've passed this onto our tech team for you. smile

Blinko Wed 04-Sep-19 20:33:39

I posted on this topic on another thread. Seems it's not just me then. We always used to receive notifications. Wonder why it's so difficult to reinstate them?

SarahGransnet (GNHQ) Thu 05-Sep-19 15:41:28

Hi Blinko,

Per Natasha's post above, our tech team are looking into this as we've had several reports. We'll let you know when we have an update.

Thanks smile

Blinko Fri 06-Sep-19 08:56:04

I've had some notifications this morning. Looks like it's working again! Yippee!

SarahGransnet (GNHQ) Fri 06-Sep-19 17:09:37

Great! Thanks for letting us know Blinko smile