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PM and notifying you.

(14 Posts)
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trisher Sun 01-Sept-19 15:09:11

I always used to get messages telling me when I had a PM. Apparently now I don't. Apologies to anyone who has PM'd me and I haven't answered. It wasn't deliberate. I will message you all.
Does anyone know if I could get my notification back?

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Marydoll Sun 01-Sept-19 15:28:08

trisher, go to Inbox, then settings and there is a box to tick for notification of messages.
I'm working on a PC, but unsure about other devices.

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Charleygirl5 Sun 01-Sept-19 15:29:10

I do not have a problem usually.

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trisher Sun 01-Sept-19 15:34:10

Thanks Marydoll - I didn't know that was there! But it's ticked which means I should get them doesn't it?
The plot thickens!!!

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GrannyGravy13 Sun 01-Sept-19 15:51:10

trisher there was something about putting GN address in our address book otherwise notifications could/would go to “spam”

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Beckett Sun 01-Sept-19 16:33:42

I find it is "hit and miss" sometimes I get notifications, sometimes not.

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trisher Sun 01-Sept-19 16:34:06

Thanks GG13 I have just checked my Spam- Nothing there. Oh where Oh where have my notifications gone?

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NatashaGransnet (GNHQ) Sun 01-Sept-19 17:49:23

Hi trisher,

We've passed this onto our tech team so we should be able to get your PM notifications working again soon. smile

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annodomini Mon 02-Sept-19 12:15:43

A friend didn't receive a notification of my message and I didn't receive a notification of hers. Luckily we looked in our inboxes.
I checked to see if the box was ticked on my inbox and it is.

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NatashaGransnet (GNHQ) Wed 04-Sept-19 20:03:14

Hi annodomini,

We've passed this onto our tech team for you. smile

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Blinko Wed 04-Sept-19 20:33:39

I posted on this topic on another thread. Seems it's not just me then. We always used to receive notifications. Wonder why it's so difficult to reinstate them?

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SarahGransnet (GNHQ) Thu 05-Sept-19 15:41:28

Hi Blinko,

Per Natasha's post above, our tech team are looking into this as we've had several reports. We'll let you know when we have an update.

Thanks smile

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Blinko Fri 06-Sept-19 08:56:04

I've had some notifications this morning. Looks like it's working again! Yippee!

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SarahGransnet (GNHQ) Fri 06-Sept-19 17:09:37

Great! Thanks for letting us know Blinko smile

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