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For BT internet users - it's not us, it's them!

(2 Posts)
SarahCGransnet (GNHQ) Tue 10-Dec-19 17:28:47

Some of you who are currently using a BT internet address have told us you have not been receiving the Gransnet Daily newsletter. sad

We've been looking into this and have discovered that the issue is widespread and unfortunately, it's out of our hands - the problem appears to be at BT's end.

At this point, we would recommend two courses of action. The first is to change the email address connected to your Gransnet account. If you have a Gmail address, this would be ideal - please don't change to a Yahoo email, as they are connected to BT.

Secondly, it might be worth taking this up with BT, who may be able to sort the problem out.

Thanks,
GNHQ.

Ilovecheese Tue 10-Dec-19 18:05:31

I received your email today, after a gap of a few days so perhaps the problem is fixed now.