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NOW CLOSED Take a look at the E.ON Rewards loyalty scheme and share your thoughts to be in with a chance of winning a £250 JL voucher

(91 Posts)
KatieBGransnet (GNHQ) Mon 22-Apr-13 14:28:04

E.ON has a loyalty reward scheme which rewards customers for staying with them.

Here's what E.ON says about the scheme: "If you're an E.ON customer and you've been with E.ON for a year or more you could be rewarded for staying with us. You have a choice of taking rewards as Tesco Clubcard points or money off your bill. Further rewards are on offer for managing your account online or taking both fuels from E.ON. All you need to do is change to one of E.ON's tariffs with rewards."

E.ON would like you to visit their website and read the information on their rewards.

Here's the link: https://www.eonenergy.com/for-your-home/products-and-services/EON-rewards

Please then return to this thread and tell us what you think, in particular:

- What do you think about loyalty reward schemes generally?

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Everyone who adds a comment to this thread will be entered into a prize draw where one winner will receive a £250 John Lewis voucher.

Thanks and good luck,

GNHQ

createbeauty Thu 02-May-13 11:05:44

I like the idea of being rewarded for being with a company. Unfortunately, the rewards that EON are offering are not very good. Receiving only £10 a year for being a customer for a year, or receiving £15 for being a customer for two years, doesn't seem like much of a reward, especially with how expensive electricity/gas is!

It's a good idea but seriously needs improvement.

DJASKEW Thu 02-May-13 10:06:19

Generally I'm not an advocate of loyalty reward schemes, like Nectar and Clubcard. I think that they inflate the prices of goods and I'd rather have the discount at the point of sale rather than in several weeks once I've saved enough points.
Looking at EON rewards, I really like the loyalty discount scheme. This has some monetary value and would be an incentive for me not to switch provider if I knew that my tarrif would be reduced slightly as a reward.
I'm not so fussed about the Tesco clubcard points as I do not shop there and I think that they would be insignificant in any case if I did have a Clubcard. Although I do appreciate people save them for days out etc so may appeal more to families.

alsproject Thu 02-May-13 10:02:17

The loyalty scheme is not worth it as it just seems to add value to your service provider but in actual fact, it doesn't.

If they want to retain customers, they should keep their tariffs competitive from the start.

cuppatea Thu 02-May-13 09:53:49

the idea of a reward if you are loyal to a supplier sounded good until i realised that you have to sign up to a different tariff.
That immediately put me off - why does the 'reward' tariff have to be different to any other tariff - would prefer to be offered the 'best' tariff for my usage and then if i remain with E On i get a reward.
I'd prefer any reward given to be money off the bill.

happysouls Thu 02-May-13 09:45:53

I'd have no preference between money off the bill or Tesco points, either would save me the same in the end. Reward schemes just complicate matters as far as I'm concerned. Most companys offer them and it just means as well as trying to compare all the different tariffs you also have to take rewards into account as well and it is hard to work it all out. Ultimately I will choose whichever company provides the best price (taking into account reward schemes) and Eon wasn't the one for me on this occasion or the last.

hdh74 Thu 02-May-13 09:06:24

I find it unneccessarily complicated. I would much rather energy companies simpified their pricing structures as far as possible and concentrated on keeping their baselilne prices competitive.

cinders59 Thu 02-May-13 09:05:48

I checked out the site, but don't think it is worth my while changing at the moment. I get a guaranteed lower rate of 3% below prices, as I give my true reading every month and am sent a true bill every month from that, I prefer paying monthly, but a proper bill, so in the summer months my bill is really low. plus I get nectar pints
If I were to swap I would prefer cheaper bills rather than Tesco point

RobsComps99 Thu 02-May-13 08:55:42

Loyalty reward schemes are a good idea, but for me would never be the sole reason for switching suppliers, whether it's Utilities or Supermarkets. There has to be something else to go with it to make it worthwhile. It's just an added bonus.

E.on Reward scheme is not overly generous. £10 for staying with them for more than a year is not a great deal particularly when my gas and electric bills are normally over £1,000 a year. 1% return on what I pay over. Often switching Utilities suppliers can give you more than this through either credits on your bill when you join them or from cashback offers on cashback sites, coupled with the fact that there are often better deals marketed to new customers.

I've found in the past that my current energy supplier, and this is not E.on specific never market their cheap tariffs effectively to existing customers, which is often the reason for me moving suppliers

Alidoll Thu 02-May-13 08:54:12

I'd rather ALL the energy companies just reduce their prices than have gimmicks like this.

£10 is nothing over a year and even with both electricity and gas, I'd not be tempted to switch from the tariff I'm on at the moment. Having to wait a year for payout is also rubbish so not interested.

hiddenmichelle Thu 02-May-13 08:46:30

I HATE loyalty schemes with passion. I believe we should be offered the best price and that's that. Loyalty schemes are set up to benefit the business primarily - not the customer!

Prices should be transparent, clear and easy to compare. Loyalty schemes make this harder!

rainbowvalley Thu 02-May-13 07:55:03

I think loyalty schemes are a good thing as long as the goal posts do not change. I am not keen on the restrictions of some loyalty schemes however for example, I am always fretful that I may lose my Boots card and someone will spend my points, so I find it hard to accumulate them to any great figure. I asked if I could exchange some points for gift vouchers, which I could keep safe at home so I could give to friends and family on birthdays or xmas, but this is not possible? Then when you do buy gift vouchers with cash, the person spending the gift voucher gets the points on their card but not you? Often expiry dates are too short too on some loyalty offers.

With regard to E-On offers in particular, I would prefer money off the bill no good buying food if your costs are high cooking it or having to buy extra clothes because your cold in the winter because you cannot afford the heating bill?

FrankJames Thu 02-May-13 07:32:07

I don't like loyalty schemes at all! These just seem like dodges to lull customers into a false sense of security.

I appreciate that a lower rate may be offered to, for example, those who pay by direct debit (saving companies money by not having to chase up unpaid bills etc) or by offering a lower rate to those customers using both gas and electricity. However what I want is not to have to chase up comparative rates, but to have a firm commitment that within such categories I am being offered the lowest rate available, and that if that is not the case the difference will be refunded.

Ikea1234 Thu 02-May-13 07:21:18

I am a big fan of loyalty schemes in general, as long as you are a savvy shopper and realise their true worth and not get 'sucked in' with buying things that you wouldn't normally buy or overspending, as other GNetters have said. I have a Tesco credit card but I loathe Tesco and hate shopping there, so I shop in Sanisburys, which I love, use my Nectar card, and pay with my Tesco credit card and so get two lots of reward points...lovely! However, I have had huge issues with Tesco when I was one of a supposed very small minority who's accounts were hacked and our points stolen by someone unknown. Their handling of it was awful.

I'm not sure a loyalty scheme would make me look at an energy tariff any differently - savvy shopping says if it's worth doing, I would do it, but just on rewards alone, I wouldn't choose a certain tariff. I'm not with Eon, and I would only move to them if the rewards made it worth me switching. I would like to add to my Clubcard point stash, as these have come in extremely useful for us as a whole family, treating the children and grandchildren to days out etc, but I don't want to have to pay through the nose in the long run for these rewards.

ollieamelia Thu 02-May-13 07:19:58

I find the tesco points great. I save them up and they really help with the cost of Christmas. i'm actually already on this tarriff so I wouldnt need to change

Knowsley Wed 01-May-13 15:57:04

I looked at the scheme but was not tempted in the slightest to change energy suppliers. I am with Co-operative Energy and believe they are the cheapest of all the energy suppliers. There is a comparison page on the top right hand corner of their main webpage. I haven't heard of a cheaper supplier.

The Co-op is a pretty ethical company and you can also earn Co-op dividend points by choosing them as your supplier.

Here's their webpage:-

www.cooperativeenergy.coop/

GrannyCaz1 Wed 01-May-13 14:44:14

I am with Eon for Dual Fuel, and have always collected Tesco Clubcard Points, would be loathe to change as the extra always comes in handy

dragonflysteve Tue 30-Apr-13 20:54:40

I am very fortunate in having a deal with E-on called WARM ASSIST (no longer available to new clients) I have made many attempts to improve on this Tariff and have always been told it cannot be beaten, I checked again today and in spite of a Tariff increase it still stands alone by as much as 30%

dragonflysteve Tue 30-Apr-13 20:46:03

I always use a TESCO FINANCE card and make all purchases elsewhere over £10 with this card the accumulative value of vouchers have enabled me to make purchases of, Mobile, RAC, (no longer viable) Nat/ Geographic mags, all my garden plants @ 3 for 1 and when converting vouchers I always wait for the multiple conversion time before making any decisions. Being 77yrs old many of Tesco deals are outside my usage but I have always benefited considerably and my E-on points boost the benefits considerably.

henbane Sat 27-Apr-13 23:03:43

I used to use Tesco rewards to get airmiles and have had a couple of good city breaks using these, but the scheme has changed now and is much less appealing so I have switched to another supermarket as Tesco was not ideal for me anyway. I collect loyalty points from various places but none are good enough now to influence where I shop - I go for the best value and the same applies to fuel providers.

nonnanna Fri 26-Apr-13 07:04:32

I'm with vohn on this one. We are e-on customers and have been rewarded with Tesco points. It did make us feel valued when they rewarded our loyalty. We are happy with the points because we are in a position to be able to use them but some people may prefer cash rewards so it's good to have an option.

betejaid Fri 26-Apr-13 05:09:23

I use loyalty cards but find them a nuisance - I don't shop much in Tesco so club card points aren't much use to me - am I the only one?

graninfrance Thu 25-Apr-13 21:52:46

I live abroad now so UK energy suppliers are not relevant to me.

I like rewards schemes, though, and had a number of loyalty cards when I was in the UK. Generally, I preferred money off schemes. I have a loyalty card now for my local supermarket in France, but the rewards are minimal compared with what is offered in the UK. It used to be 10 centimes per euro spent, but now it is only a few centimes off certain specified items, most of which I don't buy anyway!

As I still have a Tesco credit card, which I use when I am buying online from UK sites, I receive a few loyalty points from them occasionally - I give the vouchers to my daughter and she seems to gain maximum benefit from them with discounts at restaurants or on non-food items at her local store.

GeminiJen Thu 25-Apr-13 19:29:45

I've switched energy suppliers twice over the past 3 years and am currently happy with the one I'm with.
I do keep an eye on rates etc. and will readily switch again if my current supplier ceases to be my 'best buy'.
I don't care for so called loyalty/reward schemes...Life's too short to faff around with a wallet full of vouchers needing to be cashed in before imminent expiry dates!

gillybob Wed 24-Apr-13 15:50:51

To be honest I am always a bit sceptical about "loyalty" schemes and I wonder if it is too easy to get sucked into the idea that you will be rewarded (however small) for being loyal when in fact you are actually paying for the reward via inflated pricing. Having said that I do have a Boots Advantage card and tend to save the point up until I have enough to get something worthwhile.

GadaboutGran Wed 24-Apr-13 10:40:31

I see this as one of many PR exercises in business & government with a lot of puff & little gain for the customer. When reading the website I switched off as soon as I saw the small amounts of reward involved. You can save much more by using comparison websites & not being loyal. I used to think loyalty was really valued but now, as I get more cynical, I realise it's a title to make the 'gullible' or 'confused & unaware' or 'can't be bothered' feel good if they stick with a company whose only aim of course is to increase sales & make profits.

The reward system really would benefit people like my mother who find it too stressful to change provider & could do with some recognition of loyalty but then people like her wouldn't benefit because she doesn't have a computer, can't pay on-line (& would never pay anything on line anyway) & found the library computers too inconvenient & difficult to use.

I only use loyalty cards as an adjunct after I've made a decision to buy something & only if they are convenient & easy to use. Getting the most out of Tesco loyalty cards needs time, effort & often forward planning.