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I personally prefer on line bank statements etc, as I feel you get really bogged down with the amount of paper you have to sort out, dispose of, file etc.
I have never felt pressured into this and there is the option to change back if you wish, well there is with my bank.
My pension provider does not provide paper statements either but I haven't found this a problem. Of course not everyone has the means or the desire for on line statements so there should always be a choice.
Maybe in future times most people will be computer literate and there will be no need for any other than on line.
Also can't envisage any legal problems resulting from lack of paper statements.

Having seen friends incur penalties for being unable to deal with their finances online I am very much against having all information only available online. Also fraud is a constant worry and until there is an absolute guarantee of no possibility of this happening again I am very much against things only being available online. Also when you need proof of address for opening things or even getting access to things like a parcel from the sorting office or opening a basic account without official letterhead how can there be proof that it is real if simply printed from a PC? So many reasons like unexpectedly being locked out of your PC or the cost of printing off at home on top of other expenses or memory loss for all the passwords or approaching debilitating illness in old age like dementia which make online difficult to gradually impossible. All these and more make me very concerned about online use only and I am very irritated by constantly being asked about changing to what companies/organisations consider to be MY "better" option.

I like online everything, but there should be a choice, and not charge people extra if they cannot go online
I sometimes get muddled with my verisign passwords...

I save my bills to the cloud, in case the computer dies, and store log ins there as well

I've had problems when places want to see an utility bill or bank statement to prove your address and won't accept a print out from online

I have moved to online statements which I prefer for my bank accounts, and have done the same for all utilities where possible, however my husband and I have found that credit card companies are less keen to do this online - we have had a problem recently where a paper statement never got to us (and presumably is lost into the Royal Mail ether or mis-delivered) whereas even if they ALSO sent an electronic copy, there would be no problem if a paper one didnt arrive - as it happened it made our payment late because we were waiting for the paper one to arrive to pay. We never have received it! And it is hardly a cost thing as they are all computer generated anyway! We feel there should be a choice and this isnt the case for most people.

I think there should always be choice for those that don't want to go paperless or don't have the computer skills. I was very surprised at the statistic of only 1 in 10 people over 65 being computer literate though. Seems that this issue is actually much larger than the right to choose not to go paperless. We should be shouting just as loudly for those in this age range to have the right to be brought up to date with the use of this technology should they so wish and be fully integrated with what is becoming part of society so that they don't feel alienated and pushed out of our technologically functioning 'social system'. I'm pretty computer literate but when I have problems and things go wrong I often have to ask my daughters to get me out of difficulty and its not an altogether pleasant experience to have to ask the younger generation for help, it makes me feel past it!.

I have personally felt a sort of collective pressure from society and business as a whole, as service providers often appeal to you to help them reduce their carbon foot print by going paperless or help them to direct the money wasted in sending out individual statements to support local community projects, charities or relief of third world suffering. Excuse me if you hear a slight cynical note coming in my thoughts there.

There is then the 'incentive' to go paper less I think you can get reductions on some bills, energy, telephone, tv etc, I forget which if you agree to opt for online banking or billing. When first introduced this is seen as a positive reason to change as your saving a bit of money compared to Mr Average but when all those who are computer savvy sign up to this and the majority are getting this saving it becomes the norm which means effectively that it becomes a penalty against the 9 out of 10 over 65's that aren't. Soon they will be saying "well if you want a printed written statement sent to you every so often you are going to have to pay us a bit extra for the privilege". This is an example of what I mean by people being alienated from society. Once it becomes okay and accepted to cut some people off from services because they aren't computer literate and society changes more and more over to technology then people will get more and more alienated.

My life is filled with way too much paper and I just dont want my house cluttered with it. Wherever possible, I opt for online statements for banking, utilities, mobile phone bills etc My husband is not nearly so good at getting around to this, and month after month we get credit card statements which we dont know whether we have to keep or not. Do we honestly still have to keep hold of paper bank/credit card statements anymore? No-one seems to be really sure and before I have a massive shred-a-thon, I'd really like a definitive answer as to what it's essential to keep and what can be shredded.