The Keep Me Posted Campaign is a group of charities, businesses and consumer interest groups fighting for everyone's right to choose how they receive bills and statements from banks, utility and telecoms companies. The Keep Me Posted Campaign would like to find out about gransnetters' experiences with paper and online billing or statements.
Chair of the Keep Me Posted Campaign, Judith Donovan CBE, says: "Increasingly companies are encouraging their customers to receive statements online, rather than by paper. We don't think this should be imposed on customers, we do believe that the consumer should have the right to choose how they would like to be communicated with. While (clearly) gransnetters are pretty internet savvy, the fact remains that only one in ten people over 65 have what is deemed 'basic online skills' - including the ability to communicate search or share personal information. Despite this, so many vital service providers are choosing to dismiss this lack of ability and we have found that it is families, friends and carers who are expected to accommodate for this issue with their customer service."
Here are a few questions to get you started, but please feel free to add any other comments you have:
- How do you like to manage your finances? Do you prefer paper or online billing?
- Have you had any experience of companies pressuring to move you online?
- Do you feel the right to receive paper bills should be protected by regulation?
- Could you forsee any issues (e.g. power of attorney issues) if paper bills are phased out entirely?
Everyone who adds a comment to this thread will be entered into a prize draw where one winner will receive a £200 John Lewis voucher.
Thanks and good luck,
GNHQ
Please note: This topic is for discussions paid for by Gransnet clients. If you'd like to have your own paid for discussion thread, please feel free to mail us at 
