Q&A: Ask the Chief Inspector for Adult Social Care

Teddy111

Make full use of CCTV.I have been a nurse for 46 years and I would rather have a robot look after me.My mother had to go into hospital,her care was appalling.she called the staff non-carers,secretly to me.One night she had a nightmare and was screaming.Someone ran to her,it was the security guard,the staff were on there 'break'. That is when the went off to sleep.
A friend told me that they got wind of a visit from the CQC,they threw 50 old people back into bed and covered them with their quilts, as they had started dressing them all at 04.00 hrs.
My father was a B of B Pilot and very proud of the moustache he had ,all his life.He woke up just as they shaved it off.He didn't lift his head again.
When you get the two words,'Confidentiality and Professionalism'
together,watch out.

I am truly shocked and appalled to hear this – I urge you to call our contact centre so that we can get the full details to pass onto our inspectors. You can reach us on 03000 61 61 61. We act on all information we receive.

Jane10

Yes mishap looks like the CQC needs to urgently redraw their quality standards for community and residential care provision. Maybe also they should recruit lay inspectors to teams? Sometimes the untrained eye spots what really needs to be noticed.

Thanks for your question and in particular, for your comment about including ‘lay’ people in inspection – my thoughts exactly!

We do this already and are currently looking to expand this work considerably as we recognise the valuable role that our Experts by Experience play in helping our specialist inspectors to get under the skin of services and tell it like it is.

Our Experts by Experience take part in our inspections of health and social care services and our visits to monitor the use of the Mental Health Act. During our inspections, they spend time talking to people who use the service and others and observing the environment. They have first-hand experience of receiving care so they know which questions to ask to get as much information from the visit as possible. Their findings are used to inform the inspector’s judgment on the service and can also be included in the inspection report. Our Experts by Experience have also had a key role in helping us to develop our new inspection approach and their insight and challenge has been invaluable.

Further information on how we’re expanding this important programme of work is available on our website: www.cqc.org.uk/content/experts-experience-procurement-