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Talk to CQC about the care you receive at your GP and you could win a £200 Love2Shop voucher NOW CLOSED

(80 Posts)
LucyGransnet (GNHQ) Mon 09-Nov-15 15:15:10

We've been asked by the Care Quality Commission (CQC) to find out about gransnetters' experiences with their GPs.

CQC say: "Over 15 million – or nearly one in three – people in England have a long term condition. Many of these conditions are invisible (a long term condition that is not easily visible to someone else), including conditions such as depression, diabetes, arthritis, heart disease and COPD. People with long term conditions use a significant proportion of health care services, including 50 per cent of all GP appointments and 70 per cent of days spent in hospital beds.

"If you have a long term condition, you’re likely to use health and care services on a regular basis and you probably know a lot about the quality of care they provide. When we inspect NHS GP practices we always look at the quality of care for six groups of people:

- Older people
- People with long term conditions
- Families, children and young people
- Working-age people (including those recently retired and students)
- People whose circumstances may make them vulnerable
- People experiencing poor mental health (including people with dementia)

"By looking at services for these groups, we can make sure our inspections look at care provided for all people, including those who are particularly vulnerable. It also means we can present information about local services that are relevant to you."

"The Care Quality Commission (CQC) wants to hear from gransnetters – both those with a long term condition, and those without – about their experiences of health and social care. It helps CQC inspectors decide when, where and what to inspect to prevent poor care happening to others in future.

"We want to hear whether you think your care is safe, effective, caring, responsive and well-led. For example, do you feel that your views and opinions about your own care are taken seriously by your GP practice? What does your GP practice do well, and where could they improve?"

Share your stories about the care you receive at your GP, and you will be entered into a prize draw where one gransnetter will receive a £200 Love2Shop voucher*

Thanks,

GNHQ

PS: CQC will be asking people with long term conditions for their feedback on Twitter (@carequalitycomm) from the 9 November using the hashtag #InvisibleConditions. CQC want to know how services you deal with that made your life easier, so do tweet them using the hashtag.

*provided by GNHQ

Luckygirl Sat 20-Feb-16 18:10:23

I have recently changed practices as one of the partners is burnt out - he is rude, offhand, closed-minded about some issues (e.g. screening tests against which he is evangelical, which destroys patient choice) and at my last appointment he wanted to prescribe something to me (which is strong stuff with a bad side-effect profile) and I queried what the diagnosis was that required this drug - his irritable reply was that he was tired of patients wanting a diagnosis and that was not his job to diagnose!

The new practice is full of decent kind doctors. But.......
- they are mostly women (fine) but they all work part-time. This makes it very difficult to see the same doctor each time to provide some continuity of approach for long-term conditions.
- as a rural dispensing practice they struggle to keep enough stock of the drugs for me, but particularly for my OH - he has PD and he cannot have gaps in his treatment without deteriorating badly; and a heart problem that requires daily drugs.
- they have an annoying system whereby if you need a blood test you have to go away and book an appointment with the nurse to take the blood, and this might be a fortnight away.

I have however found that you can book appointments online - the trick is to do that, even if you are feeling OK, and then cancel it nearer that time if it is not needed. Not something that I am proud of doing but it does seem to work!

hideandseekpig Wed 04-May-16 20:04:44

My GP surgery is very good but the one thing I do miss is having the same GP every time (or at least most of the time). I seem to see someone different every time and it means you don't really build any kind of relationship.

annodomini Wed 04-May-16 21:00:50

I am very satisfied with the service received at my GP surgery. The web site gives the interests and qualifications of each doctor, so it's possible to ask to see the doctor most qualified to deal with a specific problem. If I see one doctor for my joints, I'm happy to see his colleague for my sinuses. I see no reason why a General Practitioner shouldn't have specialist interests as well. There is also an extensive team of practice nurses and nurse practitioners.

AnnGransnet (GNHQ) Thu 05-May-16 10:50:10

Maralyn7272 wins the £200 Love2Shop voucher. Well done