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What do you / your loved ones look for in a care home? Share your thoughts with CQC - £300 Love2Shop voucher to be won NOW CLOSED

(168 Posts)
AnnGransnet (GNHQ) Mon 06-Jun-16 11:30:53

We've been asked by the Care Quality Commission (CQC) to find out about what gransnetters’ have looked for, or would look for when choosing a care home for themselves or a loved one.

We recently sent MN blogger Kate Sutton, who is currently investigating Care Homes, to a nearby facility (rated Outstanding by CQC). You can see her journey here:
Watch YouTube Video

Choosing the right care home for yourself, a friend, or a family member can be difficult with so many factors to weigh up. CQC will soon be taking part in an open day where gransnetters are invited to visit care homes across the country and meet CQC inspectors.

Here's what CQC say about the event, "Hosted by Care England, Care Home Open Day takes place this year on Friday, 17 June. On the day, homes across the country will open their doors to allow members of the public to find out more about the care they provide."

"As well as giving people the chance to visit their local care homes, it is also an opportunity to meet with CQC inspectors and staff."

"Our inspectors and other staff members will be on hand to answer questions about the work we do, the quality of care residents have a right to expect, and the ratings and reports we provide."

Before this Care Home Open Day, CQC want to hear about what you look for in a care home. So tell us what is important to you when choosing a care home, is it proximity to friends and family? Caring and friendly staff? The CQC inspection rating? Perhaps a wide range of activities available? What facilities are there? What’s nearby? Please share on this thread your top three criteria.

Everyone who posts on this thread will be entered into a prize draw, where one lucky gransnetter will win a £300 Love2Shop voucher.

Thanks and good luck
GNHQ

If you are interested in attending the Care Home Open Day click here to see a list of participating care homes.

For more information about where CQC Inspectors and staff will be on the day, visit www.cqc.org.uk/content/care-home-open-day-2016

MimiJoy Fri 10-Jun-16 15:04:30

Cleanliness
Staff friendliness
On-site activities/facilities
Talk to residents re. staff care - are they happy?
Varied daily food menu/standard of food?
Visiting hours suitable?
Close proximity
Look at private and communal facilities, i.e. is there a TV in rooms without having to visit a communal lounge?

jt75 Fri 10-Jun-16 15:10:22

Clean, welcoming, activities, no tv blaring, quiet private places, trust your judgement/gut feeling.

tabbaz Fri 10-Jun-16 15:28:47

To be honest for us it is all about as much independence as possible whilst needs are being met! That sums it up really. Obviously, clean and orderly with nice cheerful staff x

freefan Fri 10-Jun-16 15:44:53

I look passed the care commision reports and go with my gut instinct, the way the staff treat the residents, size and decor of room and whether they feel like home. What activities and facilities are on offer and most importantly if the residents already there look happy, clean and feel at home.

stefalfie11 Fri 10-Jun-16 15:57:12

1. The atmosphere, 2. ask residents if they like it and if they're happy, 3. ask the staff about routines and avalibilty of nursing, 4. surroundings and facilties

BizziLiz Fri 10-Jun-16 16:05:06

A good pointer is how the residents look and behave - are they happy? Are they wearing clothes that are clean and tidy? Remember to talk to residents as well as staff when you visit, and if it's allowed see how staff and residents interact at mealtimes.

badgermum Fri 10-Jun-16 16:18:28

I look for somewhere who have the time and patience to welcome us and show us around as often as is needed and I want to feel comfortable

muffin29 Fri 10-Jun-16 16:23:59

Focus on individualisation, a high level of permanent staff and a good manager.

lizd31 Fri 10-Jun-16 16:24:17

Cleanliness
Staff who do actually care
Activities for the residents
Days out

Tryfan12 Fri 10-Jun-16 16:24:21

When looking for a care home for my mother with alzeheimers we looked for a home where the staff understood her needs. Also where the staff seemed happy and friendly and had time to spend with the residents. A home where you could visit at anytime and could contact them at anytime. A home that had a good atmosphere and where residents looked well cared for.

sophie56 Fri 10-Jun-16 16:35:22

I look for good reviews/word of mouth reputation. Open visiting. How the residents look. Comfort level across the entire home. Activities, outings and visits on offer. Type of food. Can you try before you buy? Kitchenettes/tea making facilities if residents are competent to do so. Working conditions, training of staff. Clean, fresh smell. Ability to decorate their own room and furnish it themselves if they wish. The amount of autonomy eg. have a sandwich instead of the meal, tea when want and how they want, own bedtimes etc.

Ara Fri 10-Jun-16 16:37:18

I lok for professionality, cleanliness, a freindly relaxed environment and lots of nature, suhc as flowers in the garden, trees and lots of green space and places to sit outside.

nettymay Fri 10-Jun-16 16:42:13

Cleanliness, caring staff, activities, near family for visits

maggie777 Fri 10-Jun-16 16:47:44

Compassion and making time for individuals and understanding their needs. Cleanliness - I visited several that were smelly and the properties unloved or not maintained properly. Health and Safety fully in place. I think I could write a book on care homes. Needless to say you need to research very thoroughly and if possible talk to other relatives of residents and try and establish unbiased views before making any decisions about where loved ones are to stay.

hiddenmichelle Fri 10-Jun-16 17:47:35

Somewhere that looks clean and well cared for and the same goes for the residents. Somewhere with nothing to hide and lets you visit anytime etc.

Dannydog1 Fri 10-Jun-16 17:58:53

Activities
Minibus to take residents out for an hour or two Eg garden centre
Volunteers welcome
Personal choices available eg bedtime etc

sammylea80 Fri 10-Jun-16 18:07:50

Cleanliness, the amount of care homes that I have been in with work (I work for the emergency services) that smell of urine is unbelievable. I think that the smell shows that the residents aren't being taken care of.

basram21 Fri 10-Jun-16 18:09:19

FIRST IMPRESSIONS- If it's clean, doesn't smell bad, if the residents look happy

STAFF- If they speak your language well, if they are welcoming and interested, I would check the ratio of staff to residents and that there was a senior manager on at all times, as well as checking the staff qualifications.

IN GENERAL- Check that I would be allowed to visit at any time, that they have enough social activities to participate in and that they don't have to stick to a rigid routine. See sample menus and visit at mealtime to see whether food quality/portion size is adequate.

winterpark Fri 10-Jun-16 18:38:37

Clean, a home from home and friendly staff that do not treat you like a child smile

cinders59 Fri 10-Jun-16 19:30:17

has to be clean, staff friendliness, facilities, interaction,

lornajk Fri 10-Jun-16 19:35:58

I would certainly look for cleanliness, in both the home itself and also the residents. The staff should be caring, and the place open to visits at any time. I would worry if there were restrictions on something like that. The only way to see if the other residents are happy is to talk to them :-) You have to look at every single aspect of life there before making such a momentous decision.

flossy1973 Fri 10-Jun-16 19:37:12

It's clean, has a good atmosphere with kind staff. If the residents seem happy then something is going well, and they look well cared for, clean and well fed/nourished.

Grannymoz Fri 10-Jun-16 21:28:19

That the people living there are happy, that the staff care and that their report is good

Clairescottshug95 Fri 10-Jun-16 22:02:41

Cqc rating, regular staff who are happy, hands on management, stimulation, care, and attention

glennamy Fri 10-Jun-16 22:10:25

If I ever used one then it would have to be a nice, happy environment, clean, friendly & caring staff...