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Ask your fraud and scam questions to Take Five to Stop Fraud representative and Senior Fraud Prevention Officer Tony Blake - chance to win £150 voucher! NOW CLOSED

(156 Posts)

GNHQ have commented on this thread. Read here.

EllieGransnet (GNHQ) Tue 16-Jan-18 17:17:31

Finding out you have been a victim of fraud and/or a scam is never a pleasant experience and often figuring out whether a call/text/email is a scam and/or fraudulent can be quite difficult. Therefore Tony Blake, a Take Five representative and Senior Fraud Prevention Officer would love to answer your questions and queries on fraud and scams.

Here is what Take Five have to say: “Fraudsters are now very sophisticated so it is more important than ever that people are aware of the advice on how to protect themselves from becoming a victim of fraud. Always question any calls, texts or emails asking for your details out of the blue. Stop and think before you give away any information, no matter how legitimate the person sounds – remember – it’s My Money? My Info? I don’t think so. If you’re unsure, hang up and don’t reply and contact the organisation directly on a number you trust.”

Do you want to know the difference between a fraud and a scam? Perhaps you’re not sure what to look out for when it comes to knowing whether something is a scam or not? Or Maybe you have been a victim of a scam before and want to know how to protect yourself in the future?

Here is some more information on fraud expert, Tony Blake:
Tony Blake is a former police officer who currently works for the Dedicated Card and Payment Crime Unit (DCPCU) and Financial Fraud Action UK (FFA UK). Through a range of programs, Tony helps to proactively raise awareness and prevent Fraud.

Please post your questions on the thread below and we’ll choose 15 for Tony Blake to answer and then post a link to the responses as soon as possible. Everyone who posts a question will be entered into a prize draw where one GNer will win a £150 voucher of their choice (from a list).

Thanks and good luck
GNHQ

Standard Insight T&Cs apply

hannahlw1985 Fri 02-Feb-18 01:41:21

I used to think I was quite good at spotting scam emails, but I am finding ever increasingly sophisticated ones made to look like they're from the bank I am with, so much so I have had to ring my bank to check with them just to be sure with not wanting to click on anything in the email. What is the easiest, and safest way to determine it is 100% a scam email without putting anything at risk to find out? I fear these scammers are becoming better all the time so would like to try and be one step ahead!

grannyqueenie Thu 01-Feb-18 23:40:59

If a friends email account seems to have been hacked and I’ve received a message that’s clearly not from my friend, am I also at risk ? + GrannyA’s question too.

fionajk42 Thu 01-Feb-18 23:32:24

We were called by a company regarding "investments" which were obviously bogus. After we received a brochure from them we contacted the Serious Fraud office, but they said that because we had not been defrauded they could not do anything. Shouldn't they be more proactive in preventing fraud rather than waiting until someone had been defrauded?

Dan29 Thu 01-Feb-18 22:47:53

How do I stop scam callers getting through on my home telephone - to "fix my computer" etc?

sylwright Thu 01-Feb-18 22:45:35

I have actually been contacted by my bank and I feel embarrassed to say that as it was a man with a nigerian accent, when he asked to check some security details with me I refused and said I would rather phone the bank and check that he was who he said he was. It turned out he was from the bank but I thought it was better to be safe than sorry.

bexlord55 Thu 01-Feb-18 21:51:32

I was recently hacked on my eBay where the hacker purchased bit coin which I had never heard of. The seller refused to refund me telling me my account security was not their issue and PayPal refused the refund as I had allowed a third party application like eBay to use PayPal. Why didn't PayPal refund me?

linzi686 Thu 01-Feb-18 21:07:09

How do I know if emails are scams or Not? They have all my correct details.

avery64 Thu 01-Feb-18 20:13:02

After setting up a new savings account online with my bank I was horrified to receive an open email from them giving me my telephone and banking ID number. Ironically the same email said 'never give persona details in an open email to us' !!!!!! When I contacted them they said it was normal practice and it wouldn't be any good without further details. Were they right? PS they have a secure message service which is what I always use to them. I wonder why they didn't use that?

alirox2222 Thu 01-Feb-18 19:48:32

I booked a holiday over the internet, I paid by card and had to give my number and the 3 digits on the back, I am now very worried have I made a mistake, can someone use my details to get money from my bank account, should I just change banks or get a new card. I feel quite foolish as I have seen all the adverts about not giving your details out but how do people pay for things on the internet if they dont give their card numbers,

baconbap Thu 01-Feb-18 19:31:16

Is it really necessary to shred old bank statements?

amaradnas Thu 01-Feb-18 17:36:21

Where do scammers get our phone numbers and email addresses from?

bex552 Thu 01-Feb-18 15:08:11

How safe are contactless cards?

alabama Thu 01-Feb-18 12:56:25

I've heard about automated phone scams where, by simply saying the word "yes" to any question, scammers can access your phoneline. I use a call blocker phone but wonder if this scam exists?

grannybiker Thu 01-Feb-18 12:24:48

I worry about my phone or cards being used by these devices that can read them in your pocket. Is there a way to block / bar all contactless payments? I'm very good at remembering my PIN, so never use this facility.

snare Thu 01-Feb-18 11:12:09

Is it ok for websites to remember my card details for next purchases?

lorrainej162 Thu 01-Feb-18 09:39:46

How safe are banking apps on public wifi?

rocketriffs Wed 31-Jan-18 23:32:23

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

rocketriffs Wed 31-Jan-18 23:32:22

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

rocketriffs Wed 31-Jan-18 23:32:22

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

sofieellis Wed 31-Jan-18 18:17:19

My main concern is keeping my elderly mum safe from fraud. She has dementia, so is vulnerable. She also finds it hard to simply hang up on someone, as she is polite. How can I make sure she isn't giving away personal information on the phone when I'm not there?

Catmadroo Wed 31-Jan-18 17:43:40

How do you report phising emails, had a couple from reportedly paypal saying I had broken their terms of agreement, of course I didn't go through link and used my own paypal

libra10 Wed 31-Jan-18 11:12:21

In an effort to protect my computer, running Windows 10 browser, from viruses and potential scams, I have covered the webcam with tape, and am running Windows Defender anti-virus software.

My bank offers Rapport anti-virus as well. Should I download this extra anti-virus protection, or am I doing enough to help keep malicious hardware affecting my PC?

flossiecrossie Wed 31-Jan-18 08:35:09

What are your personal financial liabilities if someone uses your identity?

Holisticrmp Sat 27-Jan-18 21:37:29

I keep getting emails from Amazon, Apple and PayPal to say that there are problems with my account. How can I tell if the emails are genuine? Insistently I never click on links within emails.

gran1 Fri 26-Jan-18 15:53:14

Does the Inland Revenue ever contact you via email?
I had a scam email supposedly from them