Ask your fraud and scam questions to Take Five to Stop Fraud representative and Senior Fraud Prevention Officer Tony Blake - chance to win £150 voucher! NOW CLOSED

If I think an email is dodgy just by looking at the title in the inbox, should I open to check or just delete straight away? I'm always worried it will be important and I've deleted it.

How do you tell if an email is from a company when the logo etc look like the real thing?

Just how safe are our details when paying bills or making purchases online?

What great questions for Tony Blake to answer!
Gransnet, would it be possible for Tony to be given the time and scope to run through everyone's questions, rather than just a select few? If not here, perhaps in another slot, as I feel that many many of us are interested in best knowling how to help ourselves.

^ ^ ^ reading all of these questions I keep feeling the need to repeat/highlight what candelle has said GNHQ.

So many questions that are just highlighted in the media but never really answered or advised on how everyone should be living alongside modern technology day in day out.

I am aware that one can report them but is there any way at all to safely unsubscribe from spam email senders?

Does the Inland Revenue ever contact you via email?
I had a scam email supposedly from them

I keep getting emails from Amazon, Apple and PayPal to say that there are problems with my account. How can I tell if the emails are genuine? Insistently I never click on links within emails.

What are your personal financial liabilities if someone uses your identity?

In an effort to protect my computer, running Windows 10 browser, from viruses and potential scams, I have covered the webcam with tape, and am running Windows Defender anti-virus software.

My bank offers Rapport anti-virus as well. Should I download this extra anti-virus protection, or am I doing enough to help keep malicious hardware affecting my PC?

How do you report phising emails, had a couple from reportedly paypal saying I had broken their terms of agreement, of course I didn't go through link and used my own paypal

My main concern is keeping my elderly mum safe from fraud. She has dementia, so is vulnerable. She also finds it hard to simply hang up on someone, as she is polite. How can I make sure she isn't giving away personal information on the phone when I'm not there?

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

Why aren't the big organisations like google, yahoo etc able to detect and filter out false emails sent in bulk claiming to be from banks, but are scams? I get lots in my inbox.

How safe are banking apps on public wifi?

Is it ok for websites to remember my card details for next purchases?

I worry about my phone or cards being used by these devices that can read them in your pocket. Is there a way to block / bar all contactless payments? I'm very good at remembering my PIN, so never use this facility.

I've heard about automated phone scams where, by simply saying the word "yes" to any question, scammers can access your phoneline. I use a call blocker phone but wonder if this scam exists?

How safe are contactless cards?

Where do scammers get our phone numbers and email addresses from?

Is it really necessary to shred old bank statements?

I booked a holiday over the internet, I paid by card and had to give my number and the 3 digits on the back, I am now very worried have I made a mistake, can someone use my details to get money from my bank account, should I just change banks or get a new card. I feel quite foolish as I have seen all the adverts about not giving your details out but how do people pay for things on the internet if they dont give their card numbers,

After setting up a new savings account online with my bank I was horrified to receive an open email from them giving me my telephone and banking ID number. Ironically the same email said 'never give persona details in an open email to us' !!!!!! When I contacted them they said it was normal practice and it wouldn't be any good without further details. Were they right? PS they have a secure message service which is what I always use to them. I wonder why they didn't use that?

How do I know if emails are scams or Not? They have all my correct details.

I was recently hacked on my eBay where the hacker purchased bit coin which I had never heard of. The seller refused to refund me telling me my account security was not their issue and PayPal refused the refund as I had allowed a third party application like eBay to use PayPal. Why didn't PayPal refund me?