I have a few long term health conditions and one mental health condition. I have type 2 diabetes, high blood pressure, hypothyroidism, gallstones, fatty liver and have had a severe anxiety disorder for the last 20 years. My experience with GPs has been in the main very good. Understanding, wanting to help etc. I have found hospitals to be far less caring and i'm afraid in my experience the nurses I have come in contact with have not been the caring, empathetic angels they are portrayed to be. I'm sure there are many like that but i've had a couple of horror stories involving them. The most recent was around 4 years ago when i was 54. I was taken to hospital in an ambulance because i was in severe pain which from its position the paramedics believed might be kidney stones. It was so severe i was in the foetal position when they arrived. Anyway i was taken to hospital, given morphine and put on a MAU ward. The next morning doctors came around and said they weren't going to do a scan because i'd had one over a year before and no stones found. Even i know that stones can grow in a year. But by then the pain had gone so off i went. That afternoon it came back and i was beside myself. It's a pain you cannot cope with. Worse than labour pains. My gp sent me to hospital in an ambulance and was certain it was stones. I was taken to MAU again which is an assessment ward. I was given no pain killer and sat in distress for nearly 2 hours waiting to see someone. I was sobbing in pain and the nurse came up to me and said 'we have really unwell patients here. You need to be quiet'. She said other things that were rude and uncaring and I was frightened and didn't know what to do. I was given oral morphine eventually by a doctor but yet again not scanned. It has not come back in the four years since but it does concern me because I have gallstones as well. I don't know what i'd do if the pain came back because i don't think i would call an ambulance.
I do find that for a long time because i have an anxiety disorder which can be crippling that if I went to a gp they automatically said anything I had was to do with my anxiety. I was rarely tested for anything. I do think if you have a mental health condition that you are treated differently. For 20 years I have been unable to leave my home alone. I have panic attacks daily. Over those years i have been given various tablets that have never worked but not once have i been offered any form of psychological help to get to the root of it. They just don't seem to have the time to bother to find the cause.
So i think my overall impression of the health service is that although i am very grateful i live in a country where it is free, I also think hospitals have become uncaring, unwelcoming places to be for a lot of people.