Note to Spire's marketing and/or publicity.
Before setting up a "question-and-answer" item on a popular social media site with the presumed object of presenting Spire as a helpful, caring organisation, it is best to ascertain which of the busy professionals will answer the questions, how many they will answer, and when.
The more questions answered, the better the impact of the advertisement. The sooner the answers appear the better (ideally a few each day, to keep your readers coming back for more, but the responders probably have professional duties to fill their time))
If the answers are to appear on a given day, you need to send a reminder to them when it is almost time to publish them, allowing time for them to fit into their schedule the necessary time to read all the questions and compose the answers, and to get the copy to the social media site.
If all that it negelected, the image left is of an organisation which can't be bothered to follow through. Not at all useful to your client.
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