What is up with M & S?

MMm yes sylvia2036 i once wrote to him as well about the fact that they were selling chickens in aluminium baking trays. Yes, a snotty letter back. Eventually after several years of claiming to be green they gave it up but still sell lots of things in aluminium trays.
I can't remember his name but he was the one that chaired a government committee on corporate governance and then ignored the recommendations by being chair and MD at the same time. Apparently he used to want to join the women's underwear decision making meetings and then fall asleep...
They have recently revamped the whole of their childrens range (as have Next) . Both of them used to be totally ghastly design but both have improved.

susie - I buy quite a lot from Boden and agree with you that they are a better prospect than M and S. I always buy when they have a reduction on (eg, 20% preview, etc), so the price doesn't come out so very different from the stuff I'd buy at M and S (not interested in their cheapest stuff).

Like others, am very disappointed by Marks now, specially Per Una which is truly ghastly - it's almost unbelievable that a human mind could have conceived of some of their garish naff patterns and horrible 'embellishments'. As for the so-called Classic Collection, I try not even to look at that, but it makes me cringe any time I glimpse it in crossing the store!

Do have to make a bit of an exception for Autograph Weekend, though. Their quality is OK and, unlike the dread Per Una, they do generally understand that less is more! Some of the stripy tops I've bought in that range over last couple of seasons are as stylish and useful additions to my wardrobe as are my Boden tunics.

susiecb - A few years ago I wrote to the CEO of M&S (this was before Stuart Rose) complaining about their lack of quality in everything, how out of date all their women's clothes seemed to be (I think I said something about my granny not wanting to wear them), how colours always seemed to be pink, purple and black etc etc. I received back the most patronising letter ever, from customer services (nothing from the man himself), and was so mad about it. There was no point writing again because it was obvious they had started dumbing down the women's section and they didn't give a damn. Quality does not matter as they are now aiming the majority of their clothes at the great unwashed who are happy to pay £5 for a tee-shirt made in a sweatshop in India. On the other hand, my husband can always find great quality clothes.

I had a naughty Boden moment this week and my things have all come together a couple of days after ordering, free delivery and a lovely qualty. before you say it I know they cost more but then I shall have to buy less and they all fit and I am an odd shape.

I think I am giving up on M & S (is there anybody listening out there in executive land or are you all on holiday with David Cameron and Nick Clegg fiddling while Rome burns but thats another story).

We don't have M&S here in Queensland, well, not that I know of anyway. I have good memories of the place, but obviously things have changed in 30 years!

I've noticed most clothes here are dull too - so much black, grey and red. Sometimes a clothing display looks like an op shop, though op shops seem to have better colours these days.

Luckily I don't need clothes for the office anymore - shorts and TShirts, or trousers and jumpers are all that is needed these days.

Oh dear, oh dear! How very sad. I've bought some T shirts in there recently but the jeans / trousers never fit properly so I too have virtually given up on them. I buy bits for DH from time to time because they actually fit him in his size, but I've been decanting to Next recently even for him - more modern looking. I too find their knickers not my style. I'm a big pants girl I'm afraid because I don't like bulges where there should be any, but I do like pretty ones - if I can find them.

Agree with all comments. In our local M&S-incidently having a huge make over-I can never find an assistant to answer a query! e.g. Why have a huge banner showing a model wearing a top and trousers which. I am reliably informed, are not available instore? Yes, I know that I could order them on line, but I am in the shop NOW!!! By the middle of July all summer gear has been spirited away only to be replace by school uniforms and dreary 'seen it all before' tops and 'very ordinary' trousers. Dont mention the cardigans. There cannot be any further colour combinations to churn out or any odd buttons to use up!! Come on M&S get your act together!!!! Get some new designers and manufacturers. Right, now that I have got that off my (M&S upholstered) bosom- it must be wine o,clock !!! Cheers

I'm glad I am not alone - and did I mention have to traipse all the way round the store to find a pay desk. The assistants have all been trained to say 'thank you for waiting' as they know we have all been waiting but thats all M & S are going to do about it!

Agree - what's going on? Saw an outfit that merited a second glance but was disappointed to see it was one of those all-in-one jobs pretending to be a blouse and crossover cardigan. Might have bought it as separates but can't stand these combined thingies (or is that just me?). Not another thing worth looking at!

Oh no susieb. How on earth they stay in business is a total mystery to me. Does the food section subsidise women's clothes - it cant do when you see the floor space. Just occasionally i like something in peruna but normally head next door to Gap. Even my MIL complains and she is v mainstream Union of Catholic Mothers in her style.
The mens dept too is a mystery. How do they sell business clothes to men without offering any help e.g. Have you got a pair of charcoal, flat fronted trousers in 40 waist and long length? Well just spend half an hour looking yourself why don't you. Cos there is no-one to ask.
It seems a shame that such a well known british brand cannot do better.