I have put this on Style and Beauty as it arises from our leggings/boots thread but of course this is just one instance.
I am increasngly annoyed by so-called "introductory offers" i.e. discounts offered to tempt customers to sign up while the rest of us mugs long standing customers miss out.
Example: a well know shoe retailer mentioned more than once on this forum is offering 20% off and free p&p for "new" customers according to a leaflet which dropped out of today's paper. I have shopped with these people before but not very much this year or last as I had developed a bit of a shoe habit and the postman started calling me Mrs Marcos. However, I thought with the discount, I might treat myself to a pair of boots . Being honest I did mention when I gave my postccode that I have shopped with them before but not for a bit and asked whether I could still benefit from the discount. The call operative asked his supervisor (presumably) and I was told No. So they lost a sale.
I know it was for new customers and I know they are entitled to offer discounts as and when they choose but I still feel miffed.
You can get the same with car insurance, house insurance, internet shopping and all sorts, but when will firms start to think of their "loyal" customers and reward our support?
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