I have relied on M & S for underwear for years but been very dissatisfied with the multipacks over the last few pairs, which are now the only option for cotton. They seem to develop holes and the seams fall apart very quickly. It appears they focus more on the price of the pack than the quality, but it is not very sustainable to continually replace them and customers may be willing to pay a little more for a better-made product.
Would it not be possible to have a better quality in cotton (or mainly cotton) in say, white, black and nude in a multipack if necessary? If pack price is an issue, reduce the amount in the pack.
Wrote to M&S along these lines and usual cut and paste reply. Anyone got any good alternatives?
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