Take a photo of yourself along which shows your hair looking good. Show them and discuss how it was done. Colour wise and cut. I did this with good results. My hair is difficult! Thick and wavy. My new hairdresser is really trying to replicate the style I’ve shown her! Each time I go i get the photo out as a reminder for her. Bear in mind they have lots of customers. I agree you have to go a few times to the same one to make progress
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