For several weeks I have been having trouble with the Vodafone website. When I try to claim my rewards it says it does not recognise my phone number. I tried twice to speak to the customer team but was told they could not help me. Ultimately they sent me an email and told me I had to give them some information from my phone (which meant taking it to pieces) + some security information. The nearest phone shop is 30 miles away so today I tried for the third time and hey presto I found a customer assistant who listened to me and finally is getting the problem sorted. He apologised for all the trouble I had had. I said that they may be used to dealing with younger people but they need to be aware of the substantial population of older people who are perfectly capable but problems should not be handed back to us to sort out!! So I hope by my persistence I have raised the profile of those of us who are 70+ and he assured me he would pass on my comments - hopefully there will be some more customer awareness training. So my message is don't be fobbed off by these customers who do not want to bother with older people - just keep politely persisting and we will get there in the end!!
joanveronica22 Wed 06-Jun-12 13:51:10
effblinder Wed 06-Jun-12 16:08:18
AlisonMA Wed 06-Jun-12 16:25:29
Grandmanorm Fri 08-Jun-12 15:51:14
Anagram Fri 08-Jun-12 16:16:34