We moved a year ago and after having been with BT for most of our adult lives, thought we'd try Sky. As the 12 mo. contract came to an end, we concluded it was too much money for the little use we made of it and decided to go back to BT. All the conversations made it seem as if the switchover would be painless, but I was right to be sceptical. We were due for a BT engineer to call on the day Sky switched us off.
BT Engineer never appeared. Despite having booked this appt 6 weeks in advance and having had appt confirmation AND the delivery of the equipment, BT claimed the engineers had no record of the appt. Took us 5 days to get another engineer (meanwhile no broadband, no TV) who hooked us up to the internet (yeah!) but couldn't help with the TV connection (boo!).
BT has now concluded (after several telephone conversations) that the YouView box (much hyped and widely advertised) must be faulty but they can't get another engineer here until mid May.
All of this is a long winded way of asking if anyone else has had similar problems with BT - how the problems were resolved and what sort of compensation you received. (And if you did, thanks for reading my rant!)
YankeeGran Tue 30-Apr-13 07:41:58
NfkDumpling Tue 30-Apr-13 07:51:55
Anne58 Tue 30-Apr-13 08:09:29
sunseeker Tue 30-Apr-13 08:21:23
janeainsworth Tue 30-Apr-13 08:26:44
YankeeGran Tue 30-Apr-13 08:29:15
Anne58 Tue 30-Apr-13 08:48:30
sunseeker Tue 30-Apr-13 08:52:12
NfkDumpling Tue 30-Apr-13 08:53:57
absent Tue 30-Apr-13 09:01:46
vegasmags Tue 30-Apr-13 09:21:53
Anne58 Tue 30-Apr-13 15:14:35