I hadn't down loaded anything onto my Kindle for some time. So the other day I thought I would have a look and see what was on offer. Down loaded a lot of free stuff, looked at Kindle and there was nothing there. Looked at all the 'help' on Amazon, nothing worked. Then the 'light bulb' moment came. We moved 3 months ago, so therefore Kindle couldn't receive a thing. Result: very happy.