BT phone landlines changing to IP technology

Pittcity

Tweedle24

I have friends who are not online and do not wish to be. That is going to cause problems, particularly as, if they do succumb, I am sure the changeover will result in expense.

The Age UK website says that those without an internet connection will be provided with one for the telephone when they are changed over at no extra charge.

BT don’t seem to be advertising this, do they?!

Tweedle24

I have friends who are not online and do not wish to be. That is going to cause problems, particularly as, if they do succumb, I am sure the changeover will result in expense.

The Age UK website says that those without an internet connection will be provided with one for the telephone when they are changed over at no extra charge.

I have friends who are not online and do not wish to be. That is going to cause problems, particularly as, if they do succumb, I am sure the changeover will result in expense.

Bea we, too, have a friend who had never engaged with technology. She is 95 and bedridden.

Pittcity Thank you, I’ll check out the info on backup batteries. The BT engineer never mentioned that!

Bea65

Pittcity how are they supposed to contact the provider if they don't have a mobile??

I mean contact them now and get a back up battery in case it's ever needed.

The Age UK website is very informative

Pittcity how are they supposed to contact the provider if they don't have a mobile??

Squiffy it is shocking as am sure there are quite a few Seniors rely on just a landline...I know of one friend who has never been engaged with IT and technology and resents it...she's very anxious and wonder how she will cope as she refuses to get online...

Squiffy

We only discovered this recently when we had problems with our landline. The engineer put us on the new system and warned us to make sure that our mobiles were always charged because, if there’s a powercut, the landline won’t work! 🤬 That means that people without a mobile, or who can’t get a signal, can no longer use a phone to communicate in an emergency! Shocking 🤬

Contact your provider if you've no other means of communication during a power cut as they can provide back up batteries.

We only discovered this recently when we had problems with our landline. The engineer put us on the new system and warned us to make sure that our mobiles were always charged because, if there’s a powercut, the landline won’t work! 🤬 That means that people without a mobile, or who can’t get a signal, can no longer use a phone to communicate in an emergency! Shocking 🤬

It’s been known about for some time.
This is an article from 2021.

www.dailyrecord.co.uk/lifestyle/bt-axe-traditional-landline-phones-25537111

We were sent new BT phones about 6 months ago. Yes, they are connected to the internet via our home hub. This meant that when our BT internet went down for a day this week we also had no landline. Also have to dial the whole number including area code even for local calls.

I posted this query on Martin Lewis Forum and Forum member stated its already happening and I should have been contacted by Sky (friends had tried calling me past week and my landline phone not ringing out - housebound at moment so didn't miss a call) the Forumite thinks ?maybe Sky have already switched me over to VoIP service which is plugged into your router rather than the existing phone socket....[shock} cant get thru to Sky

Just like Manuel in Fawlty Towers: "I know nothing..."

Sorry Bea - I don’t know anything about it ….