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Trying to sign in to my Gmail account without success

(6 Posts)
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Grammaretto Sun 31-Dec-23 13:08:02

For sometime I have tried to access an account I must once have used but have been locked out.
Messages from Google come to tell me that a new code has been sent to an email address which I don't use and don't know how to access.
Is it time for me to go a specialist phone shop to try to unravel the problem?

Being unable to speak to an actual human drives me to insanity.

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Baggs Sun 31-Dec-23 13:29:54

The messages from GGL should not be going to your gmail address. Do you have another email address that you haven't used for a while?

Usually there is an option to change password/username.

But perhaps I have misunderstood.

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MiniMoon Sun 31-Dec-23 13:34:53

Have you tried this Grammaretto,
If your account is disabled, you can ask Google to restore your access. To get started, head to myaccount.google.com and enter your Gmail address. Tip: If you can't get in to your account, you may be able to download and save account data from some Google Services.
Good luck with it.

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Grammaretto Sun 31-Dec-23 13:35:24

Thanks Baggs. There are options to change password etc but it doesn't help. I just have new passwords to remember but am still locked out. I can't even explain it properly.

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Baggs Sun 31-Dec-23 13:39:10

You need a "keychain", or equivalent that stores your passwords.

I only know the passwords that unlock my phone and my laptop. Then face recognition and fingerprint do the rest.

If I need to see a password I sign into my iCloud. Android will have something similar.

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Grammaretto Sun 31-Dec-23 14:02:13

I see but I don't have any passwords stored on my phone/cloud mine are written down in my desk diary

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